Service Director/after Sales Director

6 days ago


Jakarta, Indonesia SunRecruit Full time

SERVICE DIRECTOR/AFTER SALES DIRECTOR - AUTOMOTIVE (JAKARTA)

**ABOUT OUR CLIENT**

**JOB SUMMARY**
- Position: Service Director/After Sales Director
- Division: Quality
- Location: Jakarta
- Industry: Automotive
- Salary: Open

**JOB DESCRIPTIONS**:

- Build, lead, motivate and develop a highly successful team that achieves its objectives
- Assist with after-sales related market research and recommend improvement measures with
the aim of continuously enhancing customer satisfaction with after-sales service.
- Plan, develop, and monitor dealer service and parts network. Oversee Dealer Standards assessments of all dealers and Panel Shops. Assist with the updating of service and parts standards as necessary
- Administer and manage all aspects of customer and dealer complaints. Deal with any customer complaints pertaining to product reliability, assist dealers and customers alike to find resolutions to these complaints
- Assist with After Sales Business development of Service sales and marketing, handle key supplier
relationships. Assist National Parts and Service marketing campaigns/promotions for all dealers
- Analyzing the business to determine shortfalls and developing action plans to improve
performance.
- Driving the business through a high level of involvement in the day-to-day operations.

**REQUIREMENTS**:

- Minimal Bachelor’s degree and with minimum of fifteen years of experience in related field.
- Have a working experience and good understanding in automotive industry especially in Service
and/or Parts Management
- Strong financial and business acumen and the ability to drive revenue and profitability
- Strong written and communication skills, fluency in English, ability to communicate well with
regional and global counterparts
- Experience and desire to work with technology

Directly drop your updated CV / Resume to our consultant.
- Consultant Name: Sthira Pradipta

**Thank You and Good Luck**

**Sunrecruit Indonesia.**
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