After Sales Service Supervisor

4 days ago


Jakarta, Indonesia PT Gree Indonesia Full time

Responsible to manage after sales service activities and make strategic plan to increase customer satisfaction rate.
- Responsible to supervised the quality of installation, maintenance, and service especially in our project area
- Monitoring performance of after sales service staff in head office and all branch
- Responsible to analyze the problem in after sales service department and provide the solution
- Maintain a good relationship with ASC in Jakarta and all branch
- Control ASC, dealer and branch after sales service reports
- Review and perform all spare part inventory matters including stock report and warehouse management
- Prepared timely and accurate management report due after sales service management
- Organize technical training activities both internal training or external training activities
- Devise a plan to training our ASC, dealer, technician
- Maximum 35 years old
- D3/D4, Bachelors Degree in Engineering (Electrical/Electronic) or equivalent
- Have 3 years working experience in the related field is required for this position
- Have proven ability to manage after sales service operational strategic plan
- Fluent in English (both speaking and writing), can speak mandarin will be a plus (not a must)
- Have a wide knowledge in air conditioning installation, maintenance, trouble shoot and service
- Hard work, like challenge and have a leadership skill
- Can work as individu and as a team player
- Have responsibility and have a good disciplinary

"Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera melaporkan ke kami, jika pada saat Anda diundang untuk interview dan diminta untuk melakukan pembayaran dengan sejumlah uang."

"Please be aware of the Fraud Company. The company will never be collecting any payment in the process of interview. Please immediately report to us if there's any companies that collecting payment to the Jobseekers."


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