After Sales Manager

3 days ago


Jakarta, Indonesia PT. Merdis International Full time

Job Description: After Sales ManagerPosition: After Sales ManagerDepartment: After Sales / Customer ServiceReports To: Operations Director / Customer Service ManagerKey Responsibilities:1. Manage After Sales Operations: Oversee and lead the after-sales team to deliver efficient and high-quality post-purchase service.2. Customer Issue Resolution: Address and resolve customer complaints or concerns promptly and professionally.3. Warranty & Returns Management: Ensure smooth handling of warranty claims and return processes.4. Reporting & Analysis: Prepare monthly reports on after-sales performance, customer satisfaction, and issue trends.5. Team Development: Train and develop the after-sales team to improve service quality and product knowledge.6. Collaboration: Work closely with sales, marketing, and product teams to address customer issues.7. Strategy Development: Create strategies to enhance customer experience and loyalty post-purchase._______Requirements:Education:

- Bachelor’s degree in Business, Management, Engineering, or related field.Experience:

- 3-5 years of experience in after-sales, customer service, or a related managerial role. Industry experience (e.g., electronics, automotive) is a plus.Skills:

- Strong communication and leadership skills. Analytical abilities for identifying trends and implementing solutions. Technical knowledge of products/services offered. Ability to handle pressure and resolve issues efficiently. Project management and organizational skills.Personal Traits:

- Customer-focused with a solutions-oriented mindset. Proactive, with strong problem-solving skills. Ability to work independently and in teams.Languages:

- Proficiency in English (verbal and written) is a plus.

Jenis Pekerjaan: Penuh Waktu



  • Jakarta, Indonesia PT SAPTA SINERGI SOURCINDO Full time

    AFTER SALES SERVICE MANAGER Tanggung Jawab Utama: - Membuat arahan dan kontrol Staff Pelaksana (Service & Sparepart) sehingga tujuan pekerjaan Divisi After Sales Service bisa berjalan dengan baik dan lancar. - Membuat solusi setiap ada kendala di dalam Divisi After sales service (pelayanan purna jual unit Motor listrik, Piaggio Roda 3, dan Forklift). -...

  • After Sales Executive

    5 months ago


    Jakarta, Indonesia PT. Elit Solusi Niaga Full time

    As part of our client, Recruitindo is hiring for an After Sales Executive position. An After Sales Executive, also known as a Customer Support Executive or Post-sales Support Executive, is responsible for maintaining strong relationships with customers after a product or service has been sold. Their primary focus is to ensure customer satisfaction, address...


  • Jakarta, Indonesia PT Elabram Systems Full time

    Supplier researching (hydraulic equipment, workshop, shipping company to send spare parts) - Follow after sales work and monitor all the database client with a daily call/text - Spare Part Selling and Quotation Making - Manage customers in assistance and breakage situations, maintaining calm and leading to the solution - Responsible for providing technical...


  • Jakarta, Indonesia Reeracoen Indonesia Full time

    12,000,000 IDR ~ 15,000,000 IDR - Jakarta- Education: Bachelor Degree in any major - Language: Business Level English - Experience: Minimum of 5 years' experience as an After Sales for heavy equipment product - Driver License: SIM A - ================================================= - Subject: [WEBSITE ENTRY] Position Name/Job ID -...

  • After Sales Staff

    5 months ago


    Jakarta, Indonesia Yamaha Indonesia Motor Manufacturing Full time

    Educational Level : S1 Area Placement : DKI Jakarta - Jakarta Timur **REQUIREMENT**: - S1 Teknik Mesin / Industri - Memiliki kemampuan dibidang kalkulasi & analisa data - Bisa bekerja secara individu maupun tim - **Diutamakan yang memiliki kemampuan software design (sketch up, dll)**: - Familiar dengan Ms. Office - Diutamakan yang fasih berbahasa...


  • Jakarta, Indonesia Elabram Full time

    Job Description Responsible for providing technical support and service to our customers after they have purchased our products Work closely with our customer service team to ensure that our customers are satisfied with our products and services Respond to customer inquiries and complaints about our products Diagnose and troubleshoot problems with our...

  • 2w After Sales Lead

    5 months ago


    Jakarta, Indonesia Grab Full time

    **Job Description**: **Life at Grab** At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast...

  • Sales Engineer B2B

    6 months ago


    Jakarta, Indonesia Sales Engineer B2B (Electronics) Full time

    Location: Jakarta **Requirements**: - have a 2-3 years of experience in electronic B2B Sales & Marketing - Bachelor degree and majoring in Engineering - Strong communication & negotiation skill - Ability to build and maintain relationships Key responsibility areas: - Identify, quantify and generate and develop new business integrity - Maintaining...

  • Area Sales Manager

    2 months ago


    Jakarta, Indonesia PT Cahaya Tiga Bintang Abadi Full time

    AREA SALES MANAGER JAKARTA ( SALES DENTAL) - Memberikan supervisi serta arahan ke sales team (dental consultant) secara berkalaMembantu tim agar bisa mendapatkan new customer, cross-selling existing customer, maintain existing customer, after sales service, build relationship ke new dan existing customer - Menciptakan peluang agar produk perusahaan dapat...

  • IT Sales Manager

    6 months ago


    Jakarta, Indonesia BOSNET Distribution Indonesia Full time

    Manage, organize and monitor the Business Consultant team for pipes/leads in achieving revenue targets Manage existing clients for direction in handling advanced issues and create new revenue opportunities (upselling). Ensuring and securing new clients / projects so that they can deal immediately so as to create new revenue Ensuring for reasonable profit...


  • Jakarta, Indonesia Sales Pond Pty Ltd Full time

    **Who we are**: SalesPond is a sales and marketing services provider, headquartered in Australia. We pride ourselves on being the world's best Sales Development team, using best practices and cutting-edge technology to build our clients' sales pipelines. Our clients include some of the top global players in the Information Technology industry, covering all...


  • Jakarta, Indonesia PT Sinovac Biotech Indonesia Full time

    Sinovac Biotech Ltd. (Sinovac Biotech Ltd., SINOVAC Kexing) is a high-tech biotechnology company headquartered in Beijing. It is currently listed on the Nasdaq Global Select Market (Nasdaq-GS: SVA) in the United States. Through its wholly-owned subsidiary Sinovac Holdings (Hong Kong) Co., Ltd., the company owns Beijing Sinovac Biological Products Co., Ltd.,...

  • Area Sales Manager

    6 months ago


    Jakarta, Indonesia PT Cahaya Tiga Bintang Abadi Full time

    Memberikan supervisi serta arahan ke sales team (dental consultant) secara berkalaMembantu tim agar bisa mendapatkan new customer, cross-selling existing customer, maintain existing customer, after sales service, build relationship ke new dan existing customer - Menciptakan peluang agar produk perusahaan dapat masuk ke RS pemerintah, swasta, universitas,...

  • Area Sales Manager

    2 months ago


    Jakarta, Indonesia Alghanim Industries Full time

    **Date**: 7 Oct 2024 **Location**: Jakarta, ID, 14140 **Company**: Alghanim Industries Long Description Job Summary - To lead a group of sales engineers / tech reps in his area to increase Kirby market share / coverage and profitability. - To ensure full respect of Kirby policy / procedures in his office during the daily, pre-sale and after sale...

  • Admin Sales

    6 months ago


    Jakarta, Indonesia PT. Adhigana Perkasa Mandiri Full time

    Requirements: 2. Having experience in handling administration, Sales Admin, Telemarketing and Call Agent Services 3. Familiar with CRM & WMS system is mandatory 4. Having advance skill in Ms. Excel is mandatory (vlookup, hlookup, pivot table) 5. Hard worker, honest and able to work independently as well as in team. Job descriptions: 1. Verifying new...

  • Sales Manager

    6 months ago


    Jakarta, Indonesia Reeracoen Indonesia Full time

    40,000,000 IDR ~ 60,000,000 IDR - Jakarta- Education : Min Bachelor - Language : English (Communicative) - Having Sales Manager Above at "Pharmaceutical Wholesale Company" - Current Reporting line is PD or Vice PD or Director - Having Ability to formulate strategies for hospital pharmacies in each business division - Managing budget performance, and provide...

  • Sales Assistant

    5 months ago


    Jakarta, Jakarta Raya (Djakarta Raya), Indonesia Luoyang Longzhong Heavy Machinery Co., Ltd. Full time

    **Requirements**: - Assist the account manager in regularly visiting and communicating with clients within the region. - Provide consulting services to customers, assist them in selecting after-sales service and accessory services. **Responsibilities**: - Timely report customer on-site updates to the company. - Assist customers in handling after-sales...


  • Jakarta, Indonesia kaiyiee Information Technology Co., Ltd. Full time

    Job description: - Develop budgets and annual work plans in line with the company's strategic business objectives. - Manage the day-to-day operations of the store, vehicle sales, and after-sales service. - Improve the management of the 4S store, establish job responsibilities and goals, continuously improve business processes, and effectively supervise and...

  • Steel Sales Manager

    6 months ago


    Jakarta, Indonesia (株)KD GLOBAL Full time

    **Please send resume in English** **Our company mainly use English*** [Job Description] Import and Export of Steel for Sales Managing Existing Buyers/Suppliers of Steel Companies for Sales in Indonesia Finding New Buyers/Suppliers of Steel Companies in Indonesia Managing the Jakarta Branch [Mandatory Document] Resume (Attaching photo,...

  • Area Sales Manager

    6 months ago


    Jakarta, Indonesia PT Cahaya Tiga Bintang Abadi Full time

    Memberikan supervisi serta arahan ke sales team (dental consultant) secara berkalaMembantu tim agar bisa mendapatkan new customer, cross-selling existing customer, maintain existing customer, after sales service, build relationship ke new dan existing customer - Menciptakan peluang agar produk perusahaan dapat masuk ke RS pemerintah, swasta, universitas,...