After Sales Market

7 months ago

Jakarta, Indonesia PERSOLKELLY Indonesia Full time

**Location**:

- Jakarta- Jakarta**Work Type**:

- Full Time- Previous experience in after-sales management
- Strong understanding of heavy machinery products and their functioning
- Willing to be placed in Kelapa Gading

**Responsibilities**:

- Build and maintain strong relationships with customers, understanding their needs, addressing any concerns, and ensuring their satisfaction with the heavy machinery products and services.
- Coordinate and manage the after-sales support activities, which may include technical assistance, troubleshooting, repair and maintenance services.
- Identify and pursue opportunities to generate additional revenue through after-sales services, such as service contracts, maintenance agreements, spare parts sales, and equipment upgrades. Collaborate with the sales team to leverage after-sales support as a competitive advantage.
- Work closely with cross-functional teams, including sales, engineering, and operations, to ensure effective communication and collaboration in delivering exceptional after-sales support.

**Requirements**:

- A bachelor's degree
- Good English language skill (Mandarin will be a plus point)
- Previous experience in after-sales management
- Strong understanding of heavy machinery products and their functioning.
- Familiarity with maintenance and repair procedures, spare parts management, and warranty processes.
- Ability to interpret technical documentation, such as equipment manuals, diagrams, and specifications.
- Excellent customer service skills
- Effective communication and interpersonal skills to interact with customers, team members, and cross-functional teams.

**Reference Number**:

- 582211

**Contact Details**:
**Profession**:

- Sales > Sales Assistant**Company**:

- PERSOLKELLY Indonesia

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