Director of Consumer Services

20 hours ago


Jakarta, Jakarta, Indonesia Ultra Voucher Full time
Director of Consumer Services

We are seeking an experienced Director of Consumer Services to join our team. As a key member of our organization, you will be responsible for leading consumer services efforts and driving growth in the food delivery market.

Your primary responsibility will be to develop and execute consumer services strategies that drive revenue growth, improve customer satisfaction, and expand our market share.

To succeed in this role, you must have a strong understanding of consumer behavior, market trends, and competitive landscape. You should also have excellent communication and leadership skills.

Key Responsibilities:

  • Develop and execute consumer services strategies to drive revenue growth and improve customer satisfaction.
  • Lead cross-functional teams to deliver consumer services objectives and improve operational efficiency.
  • Monitor and analyze key performance indicators to inform business decisions.
  • Collaborate with stakeholders to identify opportunities for growth and improvement.

Requirements:

  • Minimum 5 years of experience in a senior consumer services role in a tech and app business.
  • Proven track record of driving revenue growth and improving customer satisfaction.
  • Strong understanding of consumer behavior, market trends, and competitive landscape.
  • Excellent communication and leadership skills.


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