Customer Service Supervisor
5 days ago
**Jakarta, Indonesia**:
**Responsibilities**:
- Lead & nurture team members to be able to achieve target
- Convert enquiries to active leads by generating meetings
- Strategize and execute on how to maximize number of meetings from leads generated
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
**Qualifications**:
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school / diploma / Bachelor
**Benefits**:
- ** Competitive salary**,** **based on result-oriented personal performance review
- ** Significant career growth opportunities**, based on personal performance review every 9 months
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