Customer Service Support Specialist

5 days ago


Jakarta, Indonesia PT Magada Tirta Amerta Full time

Persyaratan

D3 /S1
Good command of the English language
Advanced presentation, interpersonal, time management
Coordinates all assigned projects
Vaccinated Min 2nd dose
Has been in the role of QA Specialist in contact center environment
1 - 3 years working experience
Typing skill min 50 WPM

**Benefit**: BPJS
- Please submit your CV in English. Tanggung Jawab

**Job Description**:
Review, rate voice using CSAT/DSAT Audits and other forms
Facilitate calibration meetings
Participate in vertical meetings
Recommend ways to improve processes, call flows, scripts and guidelines based on reviews and observations.



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