Customer Service Specialist
2 weeks ago
Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future.
At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.
**Job posting end date**: 03/31/2025
**INTRODUCTION**:
Metso as a leading Global firm specializing in mineral processing solutions. We pride ourselves on our commitment to innovation and excellence, delivering high-quality projects around the world.
Metso is seeking Customer Service Specialists and will be placed in Jakarta, Indonesia.
WHAT WILL YOU DO
Responsible for inquiries, quotation and order open backlog management for the entire quotation and order life cycle.
Provide regular communication with customers regarding the status of enquiries, quotes and deliveries.
Implements quality assurance and quality control documentation in accordance with Metso supply quality standards and procedures.
Liase with Purchasing, Logistics and Warehousing to ensure that all relevant customers and the business need are met.
Actively participate in weekly team meetings and updates. Co-ordinate meeting with Site Account Managers to discuss upcoming shutdowns, events, customer experience.
Co-operates with Global Quotation and Order Team for support.
Processing invoice or credit notes paperwork as required
WHO YOU ARE
ESSENTIAL QUALIFICATIONS & EXPERIENCE
Bachelor’s degree or equivalent
Minimum of 3 years’ experience in similar position
Able to collaborate with external and internal stakeholders
Detail understanding of quotation and order fulfillment processes
Basic understanding of relevant technologies
SKILLS AND ABILITIES
Proven customer handling skills and a customer satisfaction focus
Proven accuracy with ERP (SAP) / PDM-systems / CRM system / SF system
Working knowledge of verbal and written English. Fluency in the local language is required, and proficiency in speaking Tagalog is preferable
WHAT’S IN IT FOR YOU?
Extensive learning opportunities - ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
Wellbeing and safety - benefit from occupational healthcare, generous benefits plan, healthy living rewards, mental well-being services, sports program and engagement surveys.
Annual bonus - global incentive programs tied to business and performance targets.
Hybrid working possibilities - while we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment.
Worldwide support - leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.
A thriving culture - we are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.
A work environment where safety is always the number one priority - both your physical and mental health is our priority
A competitive base salary reflective of your skills and experience with annual incentive program
How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people
Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.
Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers' energy and water efficiency, increase their productivity, and reduce environmental risks with our product and process expertise. We are the partner for positive change.
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