Customer Service Specialist
3 hours ago
**Job Title (Job Position Level)**: Customer Service Specialist (Part-Time/Full-Time)
**Company Entity & Region**: Elite Linguistic Network
**Reports to**:
- **Company Introduction**
Elite Linguistic Network (ELN) is a professional Chinese Language solution provider that empower your business to expand across Asia effectively by overcoming business complexities brought on by cultural and linguistic barriers. We provide Business Chinese course (for intermediate-advanced level), Beginner Chinese course and a series of customized language training program to professionals and companies in Singapore. With an extensive network of linguists and language talents of strong industry background and an in-depth understanding of client’s business, our
Executive Language Courses are designed to cater for the ever-busy professionals and executives from the beginner to advanced level, as well as Business Culture workshops.
**Major Job Responsibilities/Duties**
- Liaise with the customer (the adult learners) via WhatsApp chat to recommend the suitable program, arrange for lessons and coordinate trial lesson, makeup lessons, monitor the lessons and also to optimize the learning experience and student results.
- Keep active and good relationship with the students and monitor the learning progress for the students.
- Support Digital Marketing team in conceptualizing and collating student materials for social media marketing purpose.
**Job Qualifications & Skills Required**
- Able to communicate in Chinese effectively (Chinese speaking environment).
- Passionate about language learning as well as the service mindset.
- Responsive to queries, attentive and good problem-solving skills
**OTHERS**:
- Part time and Full-time role available
- 100% Remote working
- Performance Bonus
**Job Types**: Full-time, Part-time
**Salary**: From Rp2,500,000 per month
**Education**:
- SMA/SMU/SMK (preferred)
**Experience**:
- Customer Service: 1 year (required)
**Language**:
- English (required)
- Mandarin (preferred)
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