Customer Service Specialist

1 day ago


Jakarta, Indonesia McEasy Full time

Mengurus komplain yang masuk dari customer

Menjalin relasi yang baik dengan customer, baik itu new customer maupun existing customer

Menyusun schedule instalasi dan maintainance untuk di approve oleh Koordinator tim service

Menyusun schedule maintainance departmen service untuk nantinya akan di approve oleh Koordinator tim service

Menyelesaikan masalah/keluhan customer terkait produk hingga selesai

Melakukan follow up dengan customer apabila produk GPS offline

Melakukan follow up dengan customer setelah tim service melakukan pemasangan/maintainance

Merekap issue yang masuk dari customer untuk nantinya akan di forward ke tim service

Aktif memantau kondisi GPS customer, terutama apabila ada GPS yang offline

Merekap stock barang (toolkit) untuk teknisi
Pendidikan mínimal D3 dari segala Jurusan (diutamakan jurusan Administrasi)

Memiliki pengalaman di sebagai Customer Service/Customer Support/Administrasi/Service Support mínimal 1 tahun

Mampu mengoperasikan Ms.Word, Excel dan Power Point

Bersedia ditempatkan di Jakarta



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