Customer Service Specialist
4 days ago
Customer Service Specialist
BID - PT. Bobst Jakarta
**Objectives**
Position Summary
The person is part of the local Business Performance organization, and handle various tasks as defined by SEA Customer Care Manager or ZSD (Zone Service Director)
Primary Objectives:
- Handle Service Coordination, acts as entry point for internal & external customer
- Manage travel arrangements and working permit
- Provide Administrative Support
**Primary Role**
**1. Service Support**
- Coordination of Service scheduling planning for Indonesia, and SEA region (with other Service Care Specialist from SEA or PL)
- Creation of “BR” notification in SAP (Salesforce) for customer request
- Entry point for customer services and managing the scheduling with TSS/TSM
- NPS collection from customers and data consolidation for region
- Updating of “Salesforce” to maintain customer data base
- FSTR consolidation for Indonesia
- Create service quotations (coordinate with TSS/TSM & ASM), process customer orders and invoicing
- Payment collection in coordination with ASM
- A&R (account receivable) follow-up and reminder
**2**
**. Office Administration**
- Hotel arrangements, travel ticket bookings, transportation arrangements for BUSP people
- Mailing, courier
- General filing
**Other roles**
**1. Other assignments from Superior**
- Assist controlling front desk receptionist area 9reception of persons)
- Answer phone calls, receiving guests
- Ad-hoc duties as required from time to time
**2. Support for other Business Units and activities**
Assist other departments in agreement with superior
**KPIs**
- NPS- customer satisfaction
- Efficiency in service coordination process (customer call to invoicing cycle)
- Overdue Account Receivable
**Functional skills**
- Ability to understand the business and its challenges
- Good knowledge of customer service requirements
- Able to make hotel and travel arrangement
- Intermediate MS office skills (SAP, Excel, Word, PowerPoint, Outlook)
**Personal skills**
- Polite and team players
- Customer oriented
- Good communication skills
- Proactive work style, highly reliable and accountable
- Act dynamically and pragmatically under pressure
- Able to work in a matrix organization
- Good written and verbal communication skills, both in Indonesian and English
- Bachelor’s Degree in Commerce/Science
- 2 - 3 years’ experience in customer service industry and in administrative
- Strong knowledge of SAP, MS Office, including Word, Excel and Outlook
- Good in English communication
For more than 130 years, and over 50 countries, BOBST has always been at the forefront of innovation and we want to accelerate connectivity, digitalization, automation and sustainability to make packaging better than ever.
BOBST is one of the world’s leading suppliers of equipment and services to packaging and label manufacturers in the folding carton, corrugated board and flexible materials industries. Join our highly qualified staff and together, let’s shape the future of the packaging world.
-
Customer Service Specialist
8 months ago
Jakarta, Indonesia Huneety Co., Ltd. Full timeThe Customer Service Specialist is responsible for providing exceptional customer support and resolving inquiries or issues promptly and efficiently. Reporting to the Customer Service Manager, this role involves handling customer complaints, processing orders, and maintaining accurate records of interactions to ensure customer satisfaction and retention. The...
-
Customer Service Specialist
1 week ago
Jakarta, Indonesia Movus Technologies Full time**About us**: movus is the IoT, Fin-tech and Automotive start-up based in Japan. We are trying to change a big market with technology. We are founded by the business leaders who worked at Automotive and finance startups, and who worked at Japan, US and India unicorn companies. We are seeking the 1st member who has responsibility for customer support...
-
Customer Service Specialist
1 week ago
Jakarta, Indonesia PT Movus Technologies Indonesia Full time**About us**: movus is the IoT, Fin-tech and Automotive start-up based in Japan. We are trying to change a big market with technology. We are founded by the business leaders who worked at Automotive and finance startups, and who worked at Japan, US and India unicorn companies. We are seeking the 1st member who has responsibility for customer support...
-
Customer Support Specialist
6 days ago
Jakarta, Indonesia Demolytic Full time**Jakarta**: **Indonesia**: We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist Responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this...
-
Customer Service Specialist
1 day ago
Jakarta, Indonesia Sedgwick Full timeTaking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for...
-
Customer Service
7 months ago
Jakarta, Indonesia PT IT Service Centre Full time**Informasi Lowongan** **Tipe Pekerjaan** **Remote/On-site** **Fungsi Pekerjaan** Layanan Pelanggan **Jenjang Karir** Pemula / Staf **Job Deskripsi** Handle Customer Entry Data **Persyaratan** **Tingkat Pendidikan** S1, D3, SMA **Jurusan Pendidikan** Semuanya **Minimal Pengalaman** **Deskripsi Persyaratan** Pengalaman menghadapi customer /...
-
Logistics & Customer Service Specialist
1 month ago
Jakarta, Indonesia MANN+HUMMEL Full timeLogistics & Customer Service Specialist Jakarta, Indonesien | Andere | Berufserfahrene | Unbefristet | December 5, 2024Job Description - Role Summary- In charge of customer order And forecast, responsible for realization of deliveries to customers according to their demands and valid logistics guidelines.- Main Tasks- Maintenance of master data (e.g....
-
Customer Service Representative
6 days ago
Jakarta, Indonesia Demolytic Full time**Jakarta**: **Indonesia**: We are looking for a customer-oriented service representative. A Customer service representative will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best Customer Service Representatives are genuinely excited to help...
-
Customer Experience Specialist
1 week ago
Jakarta, Indonesia PT Movus Technologies Indonesia Full time**About us**: movus is the IoT, Fin-tech and Automotive start-up based in Japan. We are trying to change a big market with technology. We are founded by the business leaders who worked at Automotive and finance startups, and who worked at Japan, US and India unicorn companies. We are seeking the 1st member who has respinsibility for customer experience...
-
Customer Operation Specialist
7 months ago
Jakarta, Indonesia ABB Full time**Customer Operation Specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we...
-
Service Sales Specialist
1 day ago
Jakarta, Indonesia ABB Full time**Service Sales Specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...
-
Customer Support Specialist
2 months ago
Jakarta, Indonesia exabytes Full time**GROW your career with Exabytes**: We’re a company that is growing rapidly by the day, nurturing and grooming our team to achieve their career dreams. We are constantly on the lookout for exceptionally talented and passionate individuals to join our big family. If you’re one who is passionate, hardworking with drive, and wants to advance your career,...
-
Customer Service
7 months ago
Jakarta, Indonesia PT IT Service Centre Full time**Informasi Lowongan** **Tipe Pekerjaan** **Remote/On-site** **Fungsi Pekerjaan** Layanan Pelanggan, Administrasi **Jenjang Karir** Pemula / Staf **Job Deskripsi** Handle Customer Entry Data Administration **Persyaratan** **Tingkat Pendidikan** S1, D3, SMA **Jurusan Pendidikan** Semuanya **Minimal Pengalaman** **Deskripsi...
-
Junior Customs Specialist
1 day ago
Jakarta, Indonesia DRÄXLMAIER Group Full timeModern wire harness systems and exclusive vehicle interiors: The name DRÄXLMAIER stands for automotive innovations - products that enhance your driving experience. Every day, approximately 60.000 associates around the world cooperate to contribute their knowledge, skills and automotive passion toward this goal. Individuals, who like to take on...
-
Junior Customs Specialist
7 months ago
Jakarta, Indonesia DRÄXLMAIER Group Full timeIn order to support the Customs department in our plant in Kavadarci, we are looking for **Junior Customs Specialist **who can meet the challenges of the international market with openness, flexibility and enthusiasm. Use this chance and join our success! **Tasks**: - Implement customs processes and procedures - Conduct import and export transactions;...
-
Customer Service
6 hours ago
Jakarta, Indonesia PT Shield On Service Tbk Full time**PT Shield On Service Tbk (SOS) **sedang membutuhkan para karyawan yang memiliki motivasi yang tinggi untuk ditempatkan pada client kami, Dengan posisi yang dibutuhkan sebagai berikut: **Customer Service** **Kualifikasi**: - Wanita - Usia 18 - 27 tahun - Min pendidikan D3 / S1 Semua Jurusan - Min 1 tahun pengalaman bidang terkait/Freshgraduate...
-
Customer Support Specialist with German
6 days ago
Jakarta, Indonesia Udalenno Full timeWe are a German accommodation company which is specialised in offering accommodations of various sizes in different locations. Our aim is to provide our clients with a home in a strange city and make their staying the most comfortable. We want our guests to enjoy their trip without any hassle and rely on the high-quality services provided by us. At this...
-
Customer Service Specialist
6 days ago
Jakarta, Indonesia Confirmis Holdings Pte Ltd Full timeResponsibilities: - Provide accurate and timely information to clients and partners on details of company's products and services - Resolve customer's issue by providing the appropriate solutions following company's SOP - Responds to client inquiries and correspondence in a timely manner - Maintain positive and professional relationships with customers -...
-
Customer Service Representative
1 week ago
Jakarta, Indonesia Binance Full timeBinance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money. Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution...
-
Associate, Service Coordinator
4 days ago
Jakarta, Indonesia PT Kyndryl Solutions Indonesia Full time**Why Kyndryl** Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our...