Manager, Consumer Insights

2 days ago

Jakarta, Indonesia NielsenIQ Full time

**Job Description**:
At NielsenIQ, our obsession in helping our clients to grow through a comprehensive understanding of consumer behavior leveraging on the ongoing innovation in technology is what motivates us. Our work helps our clients set growth strategies and determines what products or services you ultimately see in the market and how our clients drive their marketing and trade strategies.

You will be supervising a small client servicing team to ensure prompt delivery of service to the responsible clients in order to achieve the set financial objectives and other operational performance indicators.

**RESPONSIBILITIES**

Client Service
- Maintain an accurate, complete, up-to-date and insightful client business profiles to be shared with senior management
- Undertake sales activities independently or in conjunction with senior staff in terms of preparation and delivery of proposal and credentials
- Ensure Customized Research standards are implemented and enhanced as client expectations continue to evolve and change in the marketplace
- Drive client satisfaction by providing insights and actionable recommendations during presentations or business reviews
- Ensure the implementation of Client Management Process for the assigned accounts and be able to add value to those key clients
- Identify and recommend enhanced and new services that answer clients' business needs
- Lead the client servicing team with the primary responsibility of expanding our scope of influence with clients across a wider range of products and with greater depth of involvement
- Provide product solutions and benefits to client business issues/opportunities by developing strategic initiatives for each client
- Develop plans to cross-sell and introduce new services to current clients
- Ensure the services provided to clients are timely and precise according to client business needs and specifications while meeting the company's quality standards
- Build and maintain ongoing relationships with the identified key persons within the client organization
- Attend client planning meetings and contribute by matching NielsenIQ products to client needs
- Ensure staff are trained to handle client requirements
- Assist in ensuring adherence to the approved company policies on business conduct/ethics when servicing clients

Financial Management
- Achieve revenue, profitability, quality, speed of delivery and productivity targets as assigned
- Contribute a minimum of 5 proposals to proposal pipeline
- Contribute to overall team plan by generating revenue and/or cost-savings ideas

Functional/Technical
- Provide value-added analyses and respond to special requests
- Manage data quality issues by overseeing data inquiry process
- Ensure standard operating procedures within area of responsibility are observed
- Recommend improvements in work processes within area of responsibility

People Management
- Set objectives and monitor performance for the team
- Ensure recognition of effective work performance and utilize effective disciplinary actions when appropriate
- Address professional development goals and needs of direct reports
- Ensure proper dissemination of information and implementation of company rules and regulations as well as policies and procedures

**A LITTLE BIT ABOUT YOU**

Curiosity drives your interest in what moves the market. A proven commercial leader, who can build and execute sales strategy and plan, and be accountable to sales operations, such as forecast and pipeline management. A proven people leader, who is passionate about developing and growing talent, who has a track record of building morale and high engagement among their team members. A team player, who has the ability to collaborate with peers, and contribute to the management team of NielsenIQ Indonesia.

**QUALIFICATIONS**
- Bachelor’s Degree in any major from reputable University
- Minimum 4 to 7 years of working experience, preferably in a Research or Consumer Insights function with working knowledge of research techniques and methodologies, also statistics and multivariate analysis
- Proficient in Microsoft Excel & Powerpoint and/ or Google Spreadsheet & Slides
- Good client service skills and able to communicate and write effectively in English and Bahasa Indonesia

**About NielsenIQ**

We’re in tune with what the world is buying. If you can think of it, we’re measuring it. We sift through the small stuff and piece together big pictures to provide a comprehensive understanding of what’s happening now and what’s coming next for our clients. Today’s data is tomorrow’s marketplace revelation.

Additional Information

**About NielsenIQ**

NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status,

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