Customer Operation Hybrid

6 months ago


Yogyakarta, Indonesia PT. Revolusi Kesehatan Indonesia Full time

PT. Revolusi Kesehatan Indonesia is a health-tech startup from Indonesia to make it easier for clients to get Physiotherapy, Nursing, Speech Therapy services at home. PT. Revolusi Kesehatan Indonesia provides platform that makes it easy for patients to get comfortable in Physiotherapy, Nursing and Speech Therapy services at home and whenever needed without having to go through a complicated and time-consuming process.

Menanggapi permintaan, keluhan/komplain, dan masalah pelanggan dengan solusi yang tepat

Memproses pesanan pelanggan dari awal assesment hingga jadwal visit selesai

Memberikan panduan dan dukungan teknis kepada pelanggan

Mengelola basis data pelanggan dan memastikan keakuratannya

Berkomunikasi dan berkoordinasi dengan tim internal untuk menyelesaikan masalah pelanggan

Melakukan monitoring visit pelanggan dan membuat laporannya
Domisili di jawa tengah, Yogyakarta, Jawa Timur, Jawa Barat, dll

Diutamakan berjenis kelamin laki-laki

Pendidikan mínimal D3 semua jurusan

Pengalaman kerja Min. 1 tahun di bidang Customer Service/Customer Operations/Customer Relations. Fresh Graduate dipersilahkan melamar

Terbiasa dengan google sheet, CRM (Qontak/Salesforce/Zendesk dll)

Memiliki ketelitian yang tinggi dan mampu bekerja dibawah tekanan

Bersedia bekerja shifting

Mampu memberi dan menerima kritik yang membangun

Mampu bekerja di bawah tekanan dan dekat tenggat waktu

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