Customer Operation Hybrid
7 months ago
PT. Revolusi Kesehatan Indonesia is a health-tech startup from Indonesia to make it easier for clients to get Physiotherapy, Nursing, Speech Therapy services at home. PT. Revolusi Kesehatan Indonesia provides platform that makes it easy for patients to get comfortable in Physiotherapy, Nursing and Speech Therapy services at home and whenever needed without having to go through a complicated and time-consuming process.
Menanggapi permintaan, keluhan/komplain, dan masalah pelanggan dengan solusi yang tepat
Memproses pesanan pelanggan dari awal assesment hingga jadwal visit selesai
Memberikan panduan dan dukungan teknis kepada pelanggan
Mengelola basis data pelanggan dan memastikan keakuratannya
Berkomunikasi dan berkoordinasi dengan tim internal untuk menyelesaikan masalah pelanggan
Melakukan monitoring visit pelanggan dan membuat laporannya
Domisili di jawa tengah, Yogyakarta, Jawa Timur, Jawa Barat, dll
Diutamakan berjenis kelamin laki-laki
Pendidikan mínimal D3 semua jurusan
Pengalaman kerja Min. 1 tahun di bidang Customer Service/Customer Operations/Customer Relations. Fresh Graduate dipersilahkan melamar
Terbiasa dengan google sheet, CRM (Qontak/Salesforce/Zendesk dll)
Memiliki ketelitian yang tinggi dan mampu bekerja dibawah tekanan
Bersedia bekerja shifting
Mampu memberi dan menerima kritik yang membangun
Mampu bekerja di bawah tekanan dan dekat tenggat waktu
Dapat bergabung sesegera mungkin
-
Customer Support Operations Supervisor
7 months ago
Yogyakarta, Indonesia Shopee Full timeDepartmentOperations- LevelExperienced (Team Lead)- LocationIndonesia - YogyakartaThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root...
-
Customer Support Specialist
7 months ago
Yogyakarta, Indonesia exabytes Full time**GROW your career with Exabytes**: We’re a company that is growing rapidly by the day, nurturing and grooming our team to achieve their career dreams. We are constantly on the lookout for exceptionally talented and passionate individuals to join our big family. If you’re one who is passionate, hardworking with drive, and wants to advance your career,...
-
Data Reporting, Customer Service
3 months ago
Yogyakarta, Indonesia Shopee Full timeDepartment Operations- LevelExperienced (Individual Contributor)- LocationIndonesia - YogyakartaThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and...
-
Customer Operations, Workforce Management
7 months ago
Yogyakarta, Indonesia Shopee Full timeDepartmentOperations- LevelExperienced (Individual Contributor)- LocationIndonesia - YogyakartaThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and...
-
Customer Support Operations Team Leader
7 months ago
Yogyakarta, Indonesia Shopee Full timeDepartmentOperations- LevelExperienced (Team Lead)- LocationIndonesia - YogyakartaThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root...
-
Hybrid Reprensentative
7 months ago
Yogyakarta, Indonesia Pfizer Full timeThe Health Representative will be the central contact in connecting customers within their accounts to therapies that advance wellness, prevention, treatments, and cures to the most feared diseases of our time. Central to the Health Representative’s role will be the introduction of medicines and innovative digital service that will help elevate Health Care...
-
Academy Affair and Operation
4 days ago
Yogyakarta, Indonesia HACKLAB ROCKS Full timeWe are Hacklab Rocks, a tech talent management company. **Academy Affair and Operation** Location: Remote or prefer Hybrid at Yogyakarta Requirement: - Experience in managing academy operation - Good administrative and manage end-to-end academy activities - Good in quality control for whole academy activities - Good communication - Have experience of...
-
Hybrid Healthcare Representative
7 months ago
Yogyakarta, Indonesia Pfizer Full timeDriving identified customers to the digital service offerings, opening a world of trusted materials and support that can be tailored to their needs and those of their patients. Ensuring customers gain best value from the services, in conjunction with the Pfizer Virtual Health Representative team who are on hand providing virtual support. - Leading...
-
Operational Manager
7 months ago
Yogyakarta, Indonesia convergence Full time**About the role**: Operation Manager responsibilities all day-to-day activities, customer care, validation, Inbound-outbound, Content Moderator the performance of Contact Centre. Maintain Contact Centre excellence during every customer interaction. **What You Will Do ;**: - Meet all Key Performance Metrics established. - Maintain metrics and analyze data...
-
Customer Service
6 hours ago
Yogyakarta, Indonesia Shopee Full timeManage and resolve customer-related issues and escalations Be the voice of customers to provide feedback to the company Analyze customer experience reports and insights and come up with improvement suggestions and initiatives Minimum diploma or bachelor's degree from any major At least 1-year experience in Customer Service, fresh graduates are also...
-
Customer Service Executive
4 months ago
Yogyakarta, Indonesia Noatum HOLDINGS Full timeNoatum, part of AD Ports Group, is a leading multinational group specialising in transport, comprehensive logistics and port operations services. Its work is divided into three main business areas: Noatum Maritime, focusing on providing maritime services; Noatum Logistics, a comprehensive logistics operator; and Noatum Terminals, our port operations...
-
Operation Staff
4 months ago
Yogyakarta, Indonesia UMG Idealab Full timeResponsibilities - Managing and coordinating daily operational activities to ensure smooth business operations. - Monitoring business goals and implementing measures to improve operational efficiency. - Developing and implementing standard operating procedures to optimise workflows and enhance productivity. - Identifying bottlenecks and areas for process...
-
Customer Service
7 months ago
Yogyakarta, Indonesia Shopee Full timeDepartmentOperations- LevelEntry Level- LocationIndonesia - YogyakartaThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause...
-
Customer Service French
7 months ago
Yogyakarta, Indonesia Ivosights Full timeListen actively to customer inquiries and concerns Provide accurate and helpful information. Identify and assess customer needs and issues. Develop a deep understanding of the company's products or services to provide accurate information. Follow up with customers to ensure their issues have been resolved to their satisfaction. Escalated the ticket to...
-
Customer Service English
7 months ago
Yogyakarta, Indonesia Ivosights Full timeMax. age hired 35 years old Fluent speaking and writing in English At least possess associate degree (all majors) Have 1 year of customer service experience, and have received service soft skills training Typing speed 50 words/min Good communication and listening skill Have the ability of computer operating properly Familiar in e-commerce customer...
-
Health Representative
1 week ago
Yogyakarta, Indonesia Pfizer Full timeThe Health Representativewill be the central contact in connecting customers within their accounts to therapies that advance wellness, prevention, treatments, and cures to the most feared diseases of our time. Central to the Health Representative’s role will be the introduction of medicines and innovative digital service that will help elevate Health Care...
-
Operations Manager Contact Center
7 months ago
Yogyakarta, Indonesia Convergence Full time**About the role**: Operation Manager responsibilities all day-to-day activities, customer care, validation, Inbound-outbound, Content Moderator the performance of Contact Centre. Maintain Contact Centre excellence during every customer interaction. What You Will Do ; - Meet all Key Performance Metrics established. - Maintain metrics and analyze data to...
-
Business Operations
4 weeks ago
Yogyakarta, Indonesia Ruang Raya Indonesia Full timespecifications 1. Provide assistance and information on product features. 2. Identifying customers’ needs, clarify information, research every issue and providing solutions. 3. Helps customers with their questions and addresses issues regarding products or services. 5. Collaborate with team to achieve better...
-
Knowledge Management Specialist
2 months ago
Yogyakarta, Indonesia Shopee Full timeDepartment Operations- LevelExperienced (Individual Contributor)- LocationIndonesia - YogyakartaThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and...
-
Customer Service Manager
2 weeks ago
Yogyakarta, Indonesia kaiyiee Information Technology Co., Ltd. Full timeJob Responsibilities: 1. Store Manager Responsibility System: The store manager is fully responsible for the daily operation and management of the store. 2. Responsible for the personnel management of the store, including shift scheduling, attendance, management of office behavior norms, discipline, and compliance with regulations. 3. Coordinate and handle...