Customer Operation Hybrid
6 months ago
PT. Revolusi Kesehatan Indonesia is a health-tech startup from Indonesia to make it easier for clients to get Physiotherapy, Nursing, Speech Therapy services at home. PT. Revolusi Kesehatan Indonesia provides platform that makes it easy for patients to get comfortable in Physiotherapy, Nursing and Speech Therapy services at home and whenever needed without having to go through a complicated and time-consuming process.
Menanggapi permintaan, keluhan/komplain, dan masalah pelanggan dengan solusi yang tepat
Memproses pesanan pelanggan dari awal assesment hingga jadwal visit selesai
Memberikan panduan dan dukungan teknis kepada pelanggan
Mengelola basis data pelanggan dan memastikan keakuratannya
Berkomunikasi dan berkoordinasi dengan tim internal untuk menyelesaikan masalah pelanggan
Melakukan monitoring visit pelanggan dan membuat laporannya
Domisili di jawa tengah, Yogyakarta, Jawa Timur, Jawa Barat, dll
Diutamakan berjenis kelamin laki-laki
Pendidikan mínimal D3 semua jurusan
Pengalaman kerja Min. 1 tahun di bidang Customer Service/Customer Operations/Customer Relations. Fresh Graduate dipersilahkan melamar
Terbiasa dengan google sheet, CRM (Qontak/Salesforce/Zendesk dll)
Memiliki ketelitian yang tinggi dan mampu bekerja dibawah tekanan
Bersedia bekerja shifting
Mampu memberi dan menerima kritik yang membangun
Mampu bekerja di bawah tekanan dan dekat tenggat waktu
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