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Customer Service Executive
1 month ago
Noatum, part of AD Ports Group, is a leading multinational group specialising in transport, comprehensive logistics and port operations services.
Its work is divided into three main business areas: Noatum Maritime, focusing on providing maritime services; Noatum Logistics, a comprehensive logistics operator; and Noatum Terminals, our port operations division.
Our cross-sectoral approach to our services in these three areas means we can offer comprehensive solutions, with a high degree of specialization and innovation.
With a presence in 31 countries, Noatum handles more than 15,400 port calls every year, moves over 14.8 million tons of bulk and general cargo, and transports more than one million vehicles. It also handles more than 150,000 containers at terminals and depots, and its volume of transported containers amounts to more than 560,000 TEUs.
- Maintain client records and follow up actively with customers, partners, shippers and carriers
- Coordinate and monitor incoming import and export shipments from shippers and agents
- Follow up on quotations for new and existing customers and respond within 24 hours
- Ensure all customers' queries are well investigated and resolved
- Proactively approach new and lost clients and maintain existing customers
- Take ownership of compliants and queries
- Check and verify billing
- Conduct checks on open files
Minimum requirements
- Minimum Diploma in logistics, supply chain or related discipline.
- At least 2-3 years of relevant experience.
- Have good knowledge in air and sea freight forwarding.
- Good understanding of the import flow and government regulations.
- Have strong communication and interpersonal skills.
- Proficient in Microsoft office.
- Able to work independently and as a team.
- Good command of spoken and written English and local languages.
**Details**
- CATEGORY
- Customer service
- SUBCATEGORY
- Customer service
- SECTOR
- Logistics
- WORKDAY
- Full Time
- PROFESSIONAL LEVEL
- Employee
- DEPARTAMENT
- Customer Service
