Customer Support Operations Team Leader

**Responsibilities**: - Resolve user issues including follow up, make sure their issues are solved within SLA. - Propose and negotiate the best solution for user issues with related teams or managers. - Assisting Resolution Center manager in reporting for ticketing performance, users complaints, and feedbacks. - Trained and coached agents on proper...

**Customer Service/Support** **Location** - Yogyakarta, Indonesia*** Job Title: Team Leader, Operation **Job Description**: The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability. **...

**Customer Service/Support** **Location** - Yogyakarta, Indonesia*** Job Title: Team Leader, Operations **Job Description**: The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability. **...

1. Min S1 2. Preferably Male 3. Experience as customed support team leader min 1 year experience 2. Monitoring Quality Agent and familiar with CRM system 3. Manage KPI Agent CS 4. Good administrative skills 5. Responsive 6. Willing to work shifting 7. Speak English is a plus Jenis Pekerjaan: Penuh Waktu Upah: Dari Rp2.324.775 per bulan **Education**: -...

1. Min S1 2. Preferably Male 3. Experience as customed support team leader min 1 year experience 2. Monitoring Quality Agent and familiar with CRM system 3. Manage KPI Agent CS 4. Good administrative skills 5. Responsive 6. Willing to work shifting 7. Speak English is a plus Jenis Pekerjaan: Penuh Waktu Gaji: Dari Rp2.324.775 per bulan **Education**: -...

Minimal Education S1 - Experience as customed support team leader min 1 year experience - Monitoring Quality Agent and familiar with CRM system - Fluent english - Manage KPI Agent CS - Good administrative skills - Responsive - Already vaccinated **Salary**: From Rp3,100,000 per month **Education**: - S1 (preferred) **Experience**: - Team Leader: 1 year...

Minimal Education S1 - Experience as customed support team leader min 1 year experience - Monitoring Quality Agent and familiar with CRM system - Fluent English spoken and written - Manage KPI Agent CS - Good administrative skills - Responsive - Proactive - Fast Learning - Has initiative **Salary**: From Rp3,100,000 per month **Education**: - S1...

DepartmentOperations- LevelExperienced (Team Lead)- LocationIndonesia - YogyakartaThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root...

Membantu mengedukasi customer dan mitra dalam menggunakan produk perusahaan - Melayani pertanyaan, komplain dari customer dan mitra perusahaan - Memonitor berbagai chanel komunikasi perusahaan termasuk call center, social media, website, dan meresponnya dengan segera - Mengumpulkan feedback dari customer dan mitra, mengamati permasalahan-permasalahan yang...

Job Title: Sr Team Leader **Job Description**: The Sr Team Leader is responsible for the day-to-day supervision of a group of call center associates and serves as a mentor and coach to a group of Team Leaders. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability of both associates and team...

**Position**: Team Leader Customer Service E-Commerce Fintech **Company**: Convergence **Location**: Yogyakarta, Jogja, Indonesia **Contract Details**: Full-time **Job Summary**: We are looking for an experienced and motivated Team Leader in Customer Service E-Commerce Fintech to join our team at Convergence in Yogyakarta, Jogja, Indonesia. You will be...

**Exely **is a global IT company specialising in online solutions and websites for hotel industry. We help hoteliers increase their direct sales and automate operations. With a client base of over 3500 properties from 56 countries, ranging from small hotels to large resorts, we are committed to delivering exceptional customer service and support. Our...

Kualifikasi: - Usia maksimal 35 tahun - Pendidikan mínimal SMA/K sederajat - Memiliki pengalaman dalam melayani customer dan menghandle pengiriman barang - Memiliki pengalaman mínimal 2 tahun sebagai Leader/SPV Customer Service, atau pengalaman mínimal 4 tahun sebagai Senior Customer Service - Mahir menggunakan Ms. Office - Penempatan di Mitra10...

DepartmentOperations- LevelExperienced (Team Lead)- LocationIndonesia - YogyakartaThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root...

**THE POSITION** **What you will do** Currently, we are looking for someone who can fill the position of Team Leader Study Advisor. In general, you will lead the SA team to fulfill and achieve target. Take a look at some points below to understand more about this role. - Lead and drive SA team to achieve revenue target - Monitor and Report SA performance...

DepartmentOperations- LevelExperienced (Team Lead)- LocationIndonesia - YogyakartaThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root...

Team Leader - Pria/Wanita - Pendidikan mínimal SMA/K - Berpengamalan di bidang sales HONDA min 2 tahun lebih disukai - Menyukai tantangan dan target - Memiliki kemampuan leader dan merekrut tim - Penempatan Yogyakarta Benefit - Jenjang karir menarik - Tunjangan kehadiran - Insentif Penjualan "Waspada terhadap Modus Penipuan pada saat proses interview....

Jobdesk :1. Menghandle agent dalam satu tim penagihan pinjaman kepada debitur melalui kontak telepon 2. Melalukan Rekapitulasi Berkala atas rekening kredit di bawah naungan untuk menghitung metrik penagihan. 3. Memastikan KPI Tim Sesuai Target. 4. Memastikan Seluruh TIM Bekerja sesuai dengan SOP dan Peraturan yang berlaku. 5. Bertanggungjawab atas...

DepartmentOperations- LevelExperienced (Team Lead)- LocationIndonesia - YogyakartaThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root...

**Core Responsibilities** - Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements - Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum...