Knowledge Management System Team Leader

7 months ago


Yogyakarta, Indonesia Shopee Full time

DepartmentOperations- LevelExperienced (Team Lead)- LocationIndonesia - YogyakartaThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
- Memimpin dan memastikan kegiatan operasional yang dijalankan oleh SPX KMS Team berjalan dengan lancar
- Memperhatikan performa kerja SPX KMS Team untuk memastikan bahwa target KPI dapat terpenuhi
- Melakukan penyesuaian SPX KMS Team untuk memastikan bahwa tim bekerja sesuai dengan pengetahuan dan pemahaman yang sama
- Mampu menetapkan prioritas dan pembagian tugas untuk SPX KMS Team agar bekerja secara tepat waktu sesuai dengan target perusahaan
- Melakukan
- _ proofread_
- atau mengoreksi dan menyetujui artikel KMS sebelum diterbitkan

**Requirements**:

- Minimal pendidikan D3 atau sederajat dari seluruh jurusan
- Memiliki pengalaman mínimal 1 tahun di posisi serupa sebagai Team Leader dan/atau Customer Service
- Mahir dalam berbahasa inggris secara lisan dan tulisan
- Memiliki kemampuan di bidang _copywriting_
- Terbiasa menggunakan Google Site dan HTML menjadi nilai tambahan
- Memahami Microsoft Office (Word, Excel, dan Powerpoint)
- Kemampuan menganalisis dan memperhatikan detail pekerjaan
- Memiliki kemampuan _leadership _dan bernegosiasi



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