Sr Team Leader

7 months ago

Yogyakarta, Indonesia PK Global Full time

Job Title:
Sr Team Leader

**Job Description**:
The Sr Team Leader is responsible for the day-to-day supervision of a group of call center associates and serves as a mentor and coach to a group of Team Leaders. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability of both associates and team leaders.
- Essential Functions/Core Responsibilities
- Lead Team Members, foster their professional development and growth via effective coaching and communication and promote teamwork and cooperation
- Coach direct reports on their performance on a regular basis to ensure performance metrics are achieved
- Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations
- Communicate expectations to employees and provide timely updates and changes- Manage team metrics and retention goals. Participate in discussions about reasons for attrition and root cause. Team with Site Leadership to develop actions to reduce attrition where possible. Provide feedback to team members on both call coaching and other daily performance and behavioral activities
- Stay current on internal work processes, policies and procedures. Attend required manager development training
- Supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
- Complete shift-wide projects that aim to increase productivity, quality or other KPI
- Promote the Company's values through both behavior and attitude, including being an advocate for your team members
- Associate's degree in related field with four to six years of experience (with at least one year of Progressive Management Experience) preferred
- Strong communication skills, both written and verbal
- Demonstrated ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverables
- Demonstrated ability to mentor, coach and provide direction to a team of employees
- Work well under pressure and follow through on items to completion
- Willingness to work a flexible schedule
- Career Framework Role

Receives assignments as objectives with goals and processes in which to meet the goals. Interacts with Team Managers/Leaders/Supervisors and team members, other functional areas, management, and outside vendors to complete objectives. Set priorities for Team Managers/Leaders/Supervisors and team members, and coordinates and supervises the daily activities. In charge of handling large and / or multiple lines of business. Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback. Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager and/or director. Depending on the size of the program may act as an Operations Manager.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristics

**Location**:
IDN Yogyakarta, Lippo Mall Floors 1 & 6

Language Requirements:
Time Type:
Full time
** If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the **Job Applicant Privacy Notice for California Residents

  • Team Leader

    4 months ago

    Yogyakarta, Indonesia PT Cahaya Sakti Motor Full time

    Team Leader - Pria/Wanita - Pendidikan mínimal SMA/K - Berpengamalan di bidang sales HONDA min 2 tahun lebih disukai - Menyukai tantangan dan target - Memiliki kemampuan leader dan merekrut tim - Penempatan Yogyakarta Benefit - Jenjang karir menarik - Tunjangan kehadiran - Insentif Penjualan "Waspada terhadap Modus Penipuan pada saat proses interview....

  • Team Leader

    6 months ago

    Yogyakarta, Indonesia PT SIMGROUP (SOURCING HO) Full time

    Jobdesk :1. Menghandle agent dalam satu tim penagihan pinjaman kepada debitur melalui kontak telepon 2. Melalukan Rekapitulasi Berkala atas rekening kredit di bawah naungan untuk menghitung metrik penagihan. 3. Memastikan KPI Tim Sesuai Target. 4. Memastikan Seluruh TIM Bekerja sesuai dengan SOP dan Peraturan yang berlaku. 5. Bertanggungjawab atas...

  • Team Leader

    1 month ago

    Yogyakarta, Indonesia PT Cahaya Sakti Motor Full time

    Team Leader (Yogyakarta) - Pria/Wanita - Pendidikan mínimal SMA/K - Berpengamalan di bidang sales HONDA - min 2 tahun lebih disukai - Menyukai tantangan dan target - Memiliki kemampuan leader dan merekrut tim - Penempatan Yogyakarta Benefit - Jenjang karir menarik - Insentif penjualan pribadi & team - Komisi langsung

  • Team Leader Sales

    15 hours ago

    Yogyakarta, Indonesia Desnet Full time

    Yogyakarta Team Leader Sales - Yogyakarta - Pria/ Wanita Max. 30 - Diutamakan memiliki pengalaman di bidang yg sama ( sebagai team Leader sales/sales coordinator/spv sales) mínimal 1 tahun. - Memiliki Pengalaman di penjualan wifi/TV Kabel ( lebih disukai) min. 1 tahun - Dapat membentuk dan mempertahankan team, berorientasi pada target dan dapat bekerja...

  • Team Leader Akuisisi

    1 month ago

    Yogyakarta, Indonesia THEX UTAMA Full time

    SALAH SATU PERUSAHAAN PLATFORM PORTAL JOB SAAT INI SEDANG OPEN UNTUK TL AKUISISI KUALIFIKASI: - PRIA - MEMPUNYAI PENGALAMAN SEBAGAI TL AKUISISI ATAU TL SALES - MEMPUNYAI KENDARAAN OPERATIONAL - MEMPUNYAI BANYAK DATABASE HORECA - MEMPUNYAI TEAM YANG KOMPETEN - MEMPUNYAI JIWA LEADER DAN SOLVING TERHADAP TROUBLE TEAM - MEMPUNYAI LAPTOP BENEFIT: - BASIC...

  • Team Leader Deskcoll

    1 month ago

    Yogyakarta, Indonesia PT. Valdo Sumber Daya Mandiri Area Yogyakarta Full time

    **Tugas Team Leader Deskcollection** Tugas dan tanggung jawab _team leader_ secara spesifik _team leader_ bertugas untuk: - Tugas dan Tanggung Jawab: - Memimpin tim dalam mencapai target penagihan. - Mengkoordinir seluruh aktivitas tim Desk Collection. - Melakukan Monitoring, Mentoring & Coaching Agent Desk Collection - Membuat laporan pencapaian tim. -...

  • Team Leader

    6 days ago

    Yogyakarta, Indonesia Mutiara Cantika Indonesia Full time

    LOWONGAN KERJA Team Leader **Requirements**: - Pria/Wanita - Memiliki jiwa leadership yang kuat - Kreatif dan solutif - Menguasai media sosial - Memiliki jiwa tangguh dan pembelajar - Sportif dan mandiri - Pekerja keras dan periang "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan...

  • Team Leader

    7 months ago

    Yogyakarta, Indonesia PT SIMGROUP (SOURCING HO) Full time

    **Job Desc**: - Mengelola tim penagihan pinjaman kepada debitur melalui kontak telepon. - Melakukan rekapitulasi berkala atas rekening kredit di bawah naungan untuk menghitung metrik penagihan. - Memastikan KPI tim sesuai dengan target. - Memastikan seluruh tim bekerja sesuai dengan SOP dan peraturan yang berlaku. - Bertanggung jawab atas pencapaian tim. -...

  • Team Leader Deskcoll

    6 months ago

    Yogyakarta, Indonesia PT. Valdo Sumber Daya Mandiri Area Yogyakarta Full time

    **Tugas Team Leader Deskcollection** Tugas dan tanggung jawab _team leader_ secara spesifik _team leader_ bertugas untuk: - Tugas dan Tanggung Jawab: - Memimpin tim dalam mencapai target penagihan. - Mengkoordinir seluruh aktivitas tim Desk Collection. - Melakukan Monitoring, Mentoring & Coaching Agent Desk Collection - Membuat laporan pencapaian tim. -...

  • Team Leader Resto

    7 days ago

    Yogyakarta, Indonesia Asia Outsourcing Services Full time

    PT. AOS Yogyakarta bekerjasama dengan salah satu perusahaan penyedia layanan pesan antar makanan yang sedang membuka cloud kitchen, membutuhkan SDM untuk posisi: TEAM LEADER RESTO Jobdesk: - Bertanggung jawab terhadap operasional resto / cloud kitchen - Mengelola aset, peralatan ataupun fasilitas resto - Mengkomunikasikan semua hal yang berkaitan dengan...

  • Team Leader Retail

    1 week ago

    Yogyakarta, Indonesia COLONY GROUP OFFICE Full time

    TL RETAIL SALAH SATU PRODUK MADU UNTUK MENGCOVER AREA YOGYAKARTA BOYOLALI DAN KLATEN: JOBDESK: - MONITORING TEAM DALAM PENCAPAIAN ACHIEVMENT - MEMBUAT REPORT DAN PENGCOVERAN AREA YOGYAKARTA, BOYOLALI DAN KLATEN - MENDEVELOP TEAM - SOLVING PROBLEM KUALIFIKASI: - PRIA / WANITA - MEMPUNYAI PENGALAMAN TL GT / TL RETAIL - MEMPUNYAI TEAM - MENGUASAI RUMUS...

  • Team Leader Data Entry

    7 months ago

    Yogyakarta, Indonesia Sinergi Performa Cipta Full time

    Jobdesc: - Memimpin tim data entry - Mengelola data dalam jumlah besar Kriteria: - Min. D3 segala jurusan - Memiliki pengalaman Team Leader/senior admin 1 tahun - Mahir dalam mengoperasikan Excel (Hlookup/Vlookup/Pivot/Count if/Sum if/etc) - Paham komunikasi bahasa inggris Jenis Pekerjaan: Penuh Waktu Upah: Dari Rp2.847.000 per bulan **Education**: -...

  • Team Leader

    7 months ago

    Yogyakarta, Indonesia PT. SWAKARYA INSAN MANDIRI CONTACT CENTER Full time

    Jobdesk :1. Menghandle agent dalam satu tim penagihan pinjaman kepada debitur melalui kontak telepon 2. Melalukan Rekapitulasi Berkala atas rekening kredit di bawah naungan untuk menghitung metrik penagihan. 3. Memastikan KPI Tim Sesuai Target. 4. Memastikan Seluruh TIM Bekerja sesuai dengan SOP dan Peraturan yang berlaku. 5. Bertanggungjawab atas...

  • Team Leader, Operation

    7 months ago

    Yogyakarta, Indonesia Webhelp Full time

    **Customer Service/Support** **Location** - Yogyakarta, Indonesia*** Job Title: Team Leader, Operation **Job Description**: The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability. **...

  • Team Leader, Operations

    7 months ago

    Yogyakarta, Indonesia Webhelp Full time

    **Customer Service/Support** **Location** - Yogyakarta, Indonesia*** Job Title: Team Leader, Operations **Job Description**: The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability. **...

  • Team Leader Customer Service

    7 months ago

    Yogyakarta, Indonesia Agent&Co Full time

    1. Min S1 2. Preferably Male 3. Experience as customed support team leader min 1 year experience 2. Monitoring Quality Agent and familiar with CRM system 3. Manage KPI Agent CS 4. Good administrative skills 5. Responsive 6. Willing to work shifting 7. Speak English is a plus Jenis Pekerjaan: Penuh Waktu Upah: Dari Rp2.324.775 per bulan **Education**: -...

  • Team Leader Customer Service

    7 months ago

    Yogyakarta, Indonesia Agent&Co Full time

    1. Min S1 2. Preferably Male 3. Experience as customed support team leader min 1 year experience 2. Monitoring Quality Agent and familiar with CRM system 3. Manage KPI Agent CS 4. Good administrative skills 5. Responsive 6. Willing to work shifting 7. Speak English is a plus Jenis Pekerjaan: Penuh Waktu Gaji: Dari Rp2.324.775 per bulan **Education**: -...

  • Production Team Leader

    7 months ago

    Yogyakarta, Indonesia PT SWAKARYA INSAN MANDIRI Full time

    Jobdesk: - Mengalokasikan atau mengelola data kepada anggota tim nya - Mengelola progress dari project yang dikerjakan anggota tim - Melaporkan progress project kepada manajemen terkait Kualifikasi: - Usia 20-35 Tahun - Pendidikan min. D3 - Memiliki pengalaman dibidang Team Leader/SPV mínimal 6 bulan - bersedia WFO di Yogyakarta Jenis Pekerjaan: Penuh...

  • Team Leader Recruitment

    5 days ago

    Yogyakarta, Indonesia PT Peluang Kerjaku Full time

    Kualifikasi - Laki-laki/Perempuan - Usia Maks 35 Tahun - Pendidikan Minimal D3/S1 - Pengalaman handle team - Pengalaman Mass Recruitment all role posisi - Bersedia Join Secepatnya - Domisili Yogyakarta dan sekitarnya Gaji: Rp4.000.000 - Rp5.000.000 per bulan Pengalaman: - Team Leader: 1 tahun (Diutamakan)

  • Team Leader Customer Service-yogyakarta

    7 months ago

    Yogyakarta, Indonesia Agent&Co Full time

    Minimal Education S1 - Experience as customed support team leader min 1 year experience - Monitoring Quality Agent and familiar with CRM system - Fluent english - Manage KPI Agent CS - Good administrative skills - Responsive - Already vaccinated **Salary**: From Rp3,100,000 per month **Education**: - S1 (preferred) **Experience**: - Team Leader: 1 year...