Team Leader

6 days ago

Yogyakarta, Indonesia amalan international Full time

Hi leaders and customer obsessed people We are looking for a **Team Leader** for amalan’s Consumer Operation's team to get our customers out of debt faster, easier and paying less.

Our mission at amalan is to assist people in regaining control of their finances. We advise customers on ways to renegotiate their loans to a level they can afford. We are the first to offer such service in Indonesia using a professional, attentive and customer focused approach, supported by cutting edge technology.

You’ll be a part of the backbone of amalan international, the leading debt management company in Southeast Asia. As a team leader, you’ll ensure that the serviceteam moves as one to reach the company goals.

Our biggest goal? To help reduce the debt burden for people who find it hard to pay off their credit card debt, personal loan and mortgage. If you are a detail-oriented person and enjoy communicating with people, this job is for you

**Responsibilities**:

- Motivate and develop the team to consistently deliver excellent performance
- Reach KPIs for the team and its members
- Guide and coach team members
- Assist leads/customers with any problems experienced with our service
- Make sure that processes are followed
- Participate in continuous process improvement

**Requirements**:

- A Diploma, Bachelor, or Master’s Degree in any field from a reputable university.
- At least 1 year work experience leading a contact center team of 10 agents or more.
- Analytical person that manages by KPI & people person that motivates the team.
- Excellent interpersonal, written, and oral communication and leadership skills.
- Highly motivated, able to manage priorities and adapt to change in a fast-moving environment.
- Professional and friendly attitude.
- Fluent in Bahasa Indonesia and English.
- Willing to relocate to Yogyakarta, one of the foremost cultural centers of Indonesia.

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