Training Team Leader

4 months ago


Yogyakarta, Indonesia Shopee Full time

DepartmentOperations- LevelExperienced (Team Lead)- LocationIndonesia - YogyakartaThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
- Memimpin dan memastikan kegiatan operasional yang dijalankan oleh SPX Trainers berjalan dengan lancar
- Memberikan tanggapan yang konstruktif pada SPX Trainers
- Membuat dan mengatur jadwal _training _untuk seluruh Agents
- Mengembangkan kurikulum untuk mendukung proses _training_
- Merancang dan mengevaluasi kembali materi _training_, secara _technical _dan _soft skills_
- Mengatur _training _operasi dan memberikan pelatihan
- Menyiapkan dan membuat data administrasi dan laporan pelatihan

**Requirements**:

- Minimal pendidikan D3 atau sederajat dari jurusan apa pun
- Memiliki mínimal pengalaman 2-3 tahun bekerja sebagai di bidang _customer service_
- Memahami dan mendalami segala bentuk informasi tentang perusahaan
- Memiliki kemampuan _leadership_: pemikiran terstruktur untuk mengatasi dan menyelesaikan masalah
- Memiliki kepribadian yang positif, baik, dan enerjik
- Ahli dalam Microsoft Office dan kemampuan dalam melakukan presentasi


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