Quality Assurance Team Leader
5 months ago
DepartmentOperations- LevelExperienced (Team Lead)- LocationIndonesia - YogyakartaThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
- Memimpin dan memastikan kegiatan operasional yang dijalankan oleh SPX QA Team berjalan dengan lancar
- Memperhatikan performa kerja SPX QA Team untuk memastikan bahwa target KPI dapat terpenuhi
- Melakukan penyesuaian QA untuk memastikan bahwa tim bekerja sesuai dengan pengetahuan dan pemahaman yang sama
- Meninjau dan memantau QA scorecard dan kinerja QA Team
**Requirements**:
- Minimal pendidikan D3 atau sederajat dari jurusan apa pun
- Memiliki mínimal pengalaman 2 tahun bekerja sebagai Team Leader di bidang QA
- Kemampuan berkomunikasi yang jelas dan efektif. Ahli dalam bahasa inggris secara lisan dan tulisan
- Kemampuan dalam memimpin tim: problem-solving, coaching, conflict resolution, people orientation
- Memiliki kemampuan dalam menganalisis dan memaparkan data
- Memiliki kemampuan berkomunikasi yang baik
- Bersedia untuk penempatan di area Yogyakarta
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