Team Leader Customer Service Support Coordinator

2 weeks ago


Yogyakarta, Indonesia PT. Swakarya Insan Mandiri (SIMGROUP) Full time

Membantu mengedukasi customer dan mitra dalam menggunakan produk perusahaan
- Melayani pertanyaan, komplain dari customer dan mitra perusahaan
- Memonitor berbagai chanel komunikasi perusahaan termasuk call center, social media, website, dan meresponnya dengan segera
- Mengumpulkan feedback dari customer dan mitra, mengamati permasalahan-permasalahan yang dihadapi oleh customer dan mitra
- Melakukan tugas-tugas administratif terkait dengan akun para mitra

**Kualifikasi**:

- Min D3/S1 semua jurusan dengan IPK 2,75
- Skill komunikasi yang baik dalam Bahasa Indonesia dan memiliki artikulasi jelas
- Berpengalaman di bidang customer service (diutamakan)
- Berpengalaman di bidang sales
- Keterampilan mengetik dengan WPM 50 & Akurasi 90%
- Memiliki rasa empati
- Vaksinasi mínimal sudah Dosis 2
- Energik dan lincah
- Freshgraduate dipersilahkan melamar
- Detail-oriented
- Adaptif dengan perubahan yang dinamis
- Mampu berbahasa Inggris dengan komunikasi pasif mínimal

Jenis Pekerjaan: Kontrak
Panjang kontrak: 12 bulan

Pendidikan:

- S1 (Diwajibkan)

Pengalaman:

- Team Leader Contact Center: 1 tahun (Diwajibkan)



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