Client Manager, Indonesia

5 months ago

Jakarta, Indonesia Telum Media UK Limited Full time

**Client Manager, Indonesia**

Are you a people person who thrives on making new connections? Are you looking to join a dynamic team that works at the intersection of the media and PR industries? Join Telum Media and take your career to the next level.

Telum Media is a tech company, founded in 2013, that builds connections between the communications and media industries across the Asia-Pacific region, Australia and New Zealand. We work with our friends in journalism and public relations every day to update our comprehensive, APAC-wide information platform, publish breaking industry news and host tailored regional networking and educational events.

We are looking for an ambitious **Client Manager** to join our **Client Management Team** in **Indonesia. **As part of the **Client Management Team**, you will work in a fast-paced environment with the existing team and other functions across the group.

**What you will do**: 
- Support the client management team to execute a regular programme of client check-ins and manage assigned clients to ensure maximum client retention rates through administrative, and occasionally direct, client management against set target.
- Execute an effective onboarding programme for new clients where needed.
- Work closely with the Group Head of Clients on client engagement and strategy where needed.
- Be the go-to person to take on clients for a short period of time in case of leave, departure and any other unforeseen circumstances in coordination with the Group Head of Clients.
- Maintain the company CRM, client and PR database to the highest standard about client activities and PR / Corporate information.
- Identify customers’ needs and wants in terms of the Telum product.
- Ensure clients are aware of Telum’s features & functionality.
- Have responsibility for an ongoing client training programme and undertake client trainings.
- Assist with developing an ongoing client event series.
- Examine client usage data to maintain and grow existing accounts.
- Build long-term relationships with key clients and the PR industry in order to build and maintain existing accounts.
- Work closely with the Group Head of Clients to train up and mentor new client management team members including but not limited to Client Manager and Junior Client Managers.
- Work with the customer support team (the Talk team) to ensure quality of all client interactions.
- Occasionally undertaking a “shift” on Telum’s customer service platform to better understand the client experience.

**What we’re looking for**: 
- Degree educated or equivalent experience
- Creativity and innovation skills.
- Public speaking.
- Have in-depth understanding of the PR market.
- Hands-on experience with CRM platforms.
- Ability to work well with others.
- Drive to excel and go beyond.
- Strong project management skills.
- Excellent communication and negotiation skills.
- Interpersonal skills.
- Ability to build relationships with clients.
- An organized approach to work.
- Attention to detail.
- Problem-solving aptitude.
- A customer-oriented mindset.
- Ability to work in a fast-paced environment.
- Strong work ethic.

**What we offer**: 
- A comprehensive training and development programme to support your career progression
- A hybrid working environment
- Annual leave: 13 days 
- Company social events

**Salary**: Rp18,000,000 - Rp23,000,000 per month

Ability to commute/relocate:

- Jakarta: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- customer success / client or account management: 4 years (required)

**Language**:

- English fluently (required)

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