Head of Client Solutions, Indonesia

3 months ago

Jakarta, Indonesia TikTok Full time

Responsibilities
Company Introduction
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

Team Introduction
Our Client Solutions Team helps nurture market accounts through high touch client service and education on solutions, supporting brands in achieving their marketing and business objectives. Cross functional collaboration is a mainstay for the team in providing holistic solutions that cover product knowledge, vertical expertise and market level insights.

**Responsibilities**:

- Manage and develop a team of 10+ client solutions managers to deliver results against set goals.
- Take the initiative and operate with a high degree of autonomy.
- Lead the development and localization of processes and advertiser/agency service models to ensure effective service and drive growth.
- Analyze campaign performance data to offer clients data-driven business insights and at the same time, use those insights to improve our advertising offerings.
- Support and work with the sales team on pre-sale research and pitch.
- Conduct regular business reviews and take a consultative, long-term approach to build productive relationships with clients, in collaboration with the sales team.
- Work to manage custom programs or sponsorships with other departments internally and lead the custom content campaigns to ensure assets are distributed and delivered on time.
- Serve as external product consultant educating clients and agencies on product solutions and best practices, and ultimately grow existing business partnerships.
- Proactively lead product update discussions, educate brands and agencies on TikTok’s new and existing products, and advise on best practices to drive optimal performance and groundbreaking campaigns.
- Invest in the team & people. Coach the team on both industry/market know-how and necessary skill sets.

**Qualifications**:
Minimum Qualifications
- Solid experience in digital marketing, product, consulting, communications, or internet technology, with 5 years of experience managing teams.
- Experience strategizing, planning, managing performance, and branding campaigns.
- Expert in digital marketing channels and products; pro in campaign optimization.
- Solid knowledge & experience in tracking, attribution, and measurement logic; experience using some of the major tools like GA, Appsflyer, Adjust, etc.,
- Project management experience in a data-driven decision-making environment.
- Strategic thinker with experience identifying and leading initiatives to drive business performance.
- Excellent communication and presentation skills.

Preferred Qualifications
- Flexible team player who navigates a fast-paced and often ambiguous environment well.
- Highly organized, confident, and self-motivated individual who is equally comfortable managing the strongly performing team and communicating with C-suite staff.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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