Client Delivery Manager

6 months ago

Jakarta, Indonesia NTT Ltd. Full time

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

**Want to be a part of our team?**

Responsible for high-level relationship management and acts as client liaison during delivery of a professional services engagement or an outsourced solution.

Strategically focused and responsible for client satisfaction, maintaining client communication, and the overall management of the client relationship.

Works to grow the client relationship by identifying new business opportunities.

Works with delivery team to execute on contract terms and conditions and to ensure on-time delivery of projects that support the client’s business.

**Working at NTT**
- The MS Client Delivery Specialist takes responsibility for the overall management of a client contract. They support the business and protect the company’s reputation by taking responsibility for overall Contract management for local, small and low to medium complexity contracts. They are responsible for ensuring client satisfaction, service delivery, and contract profitability for their assigned client contracts. These clients require service delivery for more than one NTT Business Unit and are often complex by nature and are typical across multiple sites or for multiple NTT service offerings.

**Key Roles and Responsibilities**:

- Responsible for client satisfaction by ensuring that services are delivered according to agreed service definitions and Service Level Agreements and other contracts
- Work closely with the Service Delivery Management and Vendor Management teams to identify methods or purchase and procurement, establish evaluation criteria, evaluate alternative options and assist with the decision to select the most appropriate vendor/supplier
- Engage proactively and collaboratively with suppliers to resolve incidents, problems, or unsatisfactory performance
- Develop and manage an annual operating budget and work with the Commercial Team, ensure that monthly and pass-through billing happens
- Consult the Legal Representatives within NTT and ensure that all contract escalations are addressed with contract governance
- Review all proposals delivered to the client and ensure that growth objectives within the account are in line with NTT’s overall growth objectives and serve the best interest of the client
- Contribute to pre-sales processes by providing information, determining the effort required to deliver, and generally providing advice on the most optimal way to approach the client or filter out what is not relevant to the client
- Collaborate and engage with a variety of stakeholders, including the Business Review Board members, the monthly Account Forum with the respective Business Units and the Steering Committee to ensure the delivery of services against the agreed Service Level Agreements
- Drive service delivery excellence by motivating the team members and inspiring outstanding performance against Service Level Agreements
- Negotiates and resolves contractual issues, including failure to meet contractual obligations
- Partner with the organization to attract the right talent and ensure that the team is staffed according to requirements and that all team members are fully utilized

**Knowledge, Skills, and Attributes**:

- Ability to establish strong relationships with internal stakeholders and external clients
- Excellent relationship-building skills
- Strong ability in managing coordinated delivery of service
- Excellent written and verbal communication skills
- Strong collaboration skills
- Ability to work well in a pressurized environment
- Excellent client centricity
- Excellent business acumen and commercial skills
- Highly analytical with proven negotiation skills
- Passionate, strong initiative, self-driven with a commitment to succeed

**Academic Qualifications and Certifications**:

- Demonstrable related experience with a Bachelor’s or equivalent degree; or moderate level experience and a Master’s or equivalent degree; or a PhD or equivalent degree without experience; or equivalent work experience
- ITIL certification

**Required Experience**:

- Demonstrated client engagement experience at a very senior level
- Demonstrated experience in a Managed Services and/or Support Services environment

**What will make you a good fit for the role?**

**A career at NTT means**:

- Being part of a **global pioneer -** where you gain exposure to our Fort

  • Senior Manager, Client Delivery

    6 months ago

    Jakarta, Indonesia Circles.Life Full time

    **Role: Senior Manager, Client Delivery** **Title: Senior Manager, Launch** **Location: Jakarta Indonesia** **ABOUT CIRCLES **Welcome to Circles** Founded in 2014, Circles is a global technology company reimagining the telco industry with its SaaS platform - Circles X, helping telco operators launch and operate successful digital brands through its...

  • Service Delivery Manager

    2 months ago

    Jakarta, Indonesia NTT DATA Full time

    **Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** The...

  • Delivery Manager

    6 months ago

    Jakarta, Indonesia Digital Grid Full time

    **Job Description Summary**: The Delivery Manager is a pivotal part of the services organization, who owns the project’s Delivery Model and is the Technical Leader on the Project. The Delivery Manager cultivates relationships with a portfolio of customers in both pre-sales and project delivery phases and provides objective advice and assistance on the...

  • Tech Delivery Manager

    6 months ago

    Jakarta, Indonesia PT Bumi Amartha Teknologi Mandiri Full time

    Aligns the delivery to client’s business and IT objectives, ensures they are met by delivery teams Directly oversees and drives transformation and innovation as well as other strategic initiatives important to client’s business Responsible for Leading multiple delivery streams to deliver successful project outcomes Providing technical leadership and...

  • Client Manager

    6 months ago

    Jakarta, Indonesia NTT Ltd. Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • Client Manager

    6 months ago

    Jakarta, Indonesia NTT Ltd. Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • Client Project Manager

    5 months ago

    Jakarta, Indonesia NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • Client Project Manager

    6 months ago

    Jakarta, Indonesia NTT Ltd. Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • IT Service Delivery Manager

    6 months ago

    Jakarta, Indonesia Black & Veatch Full time

    We believe real value is powered by the unique skills and experiences of our professionals. The interchange of ideas from a diverse group of people gives our teams an expanded perspective and the ability to find better solutions for our clients. **Req Id **:102903 **Job Title**: IT Service Delivery Manager **Business Unit sector...

  • Associate Client Project Manager

    6 months ago

    Jakarta, Indonesia NTT Ltd. Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • Project/delivery Manager

    5 months ago

    Jakarta, Indonesia Multilogin Full time

    Get insight into the inner workings, all projects and all initiatives happening across engineering. The Project/Delivery Manager role has oversight across all deliveries in the Engineering unit and is the right-hand person for the Engineering Unit Lead. You will be working with multiple development teams, have an overall understanding of engineering...

  • Service Delivery Administrator

    6 months ago

    Jakarta, Indonesia NTT Ltd. Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • Service Delivery Administrator

    6 months ago

    Jakarta, Indonesia NTT Ltd. Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • Security Delivery Lead

    6 months ago

    Jakarta, Indonesia DXC Technology Full time

    Security Delivery Lead is the account's security interface to the client, for governance, delivery and specific operational levels. The SDL is accountable for managing the delivery of security services and governing security controls delivered by other DXC Capability teams. - Develop a deep relationship with the client based on trust, delivery and execution...

  • Client Solutions Manager

    6 months ago

    Jakarta, Indonesia Meta Full time

    The Client Solutions Manager for Meta's Global Marketing Solutions team in Indonesia is a strategic and forward-thinking professional who places our partners' businesses at the core of our operations. This role presents an exceptional opportunity to build and manage key client relationships, be recognized as a platform and product expert, and demonstrate...

  • Client Success Manager

    5 months ago

    Jakarta, Indonesia NTT Ltd. Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • Senior Client Success Manager

    6 months ago

    Jakarta, Indonesia NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • Client Solutions Manager

    6 months ago

    Jakarta, Indonesia Meta Full time

    An opportunity has arisen for an exceptional consultative business practitioner to join our Indonesia office as a Client Solution Manager, based in Jakarta.The successful applicant will inherit an existing portfolio of accounts, and will be tasked with nurturing senior relationships with our top advertising partners and their business partners, becoming an...

  • Service Delivery Account Manager

    6 months ago

    Jakarta, Indonesia AECO Energy Full time

    **SERVICE DELIVERY ACCOUNT MANAGER** **Functional Scope** The Account Management team is primarily responsible for achieving the Corporate Renewal objective set and the delivery of the Power Choice Electricity Plus Program. Service Delivery Account Manager(s) are accountable for a defined set of customers and must manage them in accordance with company...

  • Client Manager

    6 months ago

    Jakarta, Indonesia NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...