Service Delivery Administrator
1 week ago
NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.
In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.
With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.
**Want to be a part of our team?**
has context menu
**Working at NTT**
The role of Service Delivery Administrator is to work closely with the Service Delivery team and assists with ensuring adherence to processes within the client environment and the maintenance of a high degree of client satisfaction across all assignments. This role contributes to the coordination of general administrative tasks, as well as interfacing with external stakeholders and / or clients. This role demonstrates an understanding of the Service Delivery environment and stakeholder interests.
**Key Role and Responsibilities**:
- Ensure the administration of client complaints being managed by the service delivery team.
- Support the management all updates for contracted accounts within the team’s portfolio and facilitate and ensure the timely implementation of standard changes within client accounts.
- Ensure the achievement of all deliverables using best practices against agreed service level agreements and key performance indicators.
- Support the service delivery team by obtaining the right information to satisfy client requirements.
- Coordinate meetings with clients, vendors, and other internal/external stakeholders.
- Collate management information needed to update and produce client service reports and internal reports.
- Assist with the completion of incident reports, meeting notes and other client communication as required and approved by the relevant stakeholder(s).
- Maintain the accuracy of operations and/or procedure manuals and schedules and facilitates annual reviews of all manuals for the team.
- Publish updates of operations and/or procedure manuals to stakeholders using release management communication channels.
- Assist with day-to-day filing, portal management and maintenance of client records, working with the Legal team to ensure that client contracts are maintained in document management systems.
- Engage with service delivery groups to ensure the seamless delivery of procedures.
- Adhere to governance procedures for all non-standard procedure establishment requests and co-ordinate the process or work instructions within release management procedures.
- Identify and implement process improvements to ensure optimal delivery engagement and advise the relevant stakeholders accordingly.
**Knowledge, skills and attributes**:
- Displays a high level of attention to detail and has a proactive approach to work
- Reliable with the ability to produce a high quality of work
- Excellent written and verbal communication skills
- Ability to build effective working relationships with a variety of stakeholders
- Ability to work well within a team environment
- Strong orientation towards ensuring client satisfaction and service delivery
- Ability to multi-task in order to achieve desired outcomes
**Academic Qualifications and Certifications**:
- Relevant high school diploma
**Experience required**:
- Prior demonstrated experienced gained within a similar role
has context menu
has context menu
**What will make you a good fit for the role?**
1. Bachelor Degree with minimum 1 year experience
2. Held ITIL Certification
3. Willing for placement at Sorowako area
**Equal Opportunity Employer**
NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category
**A career at NTT means**:
- Being part of a **global pioneer -** where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
- Being at the forefront of **cutting-edge technology -** backed with a 150-year heritage of using technology for good. With 40% of the world’s internet traffic running on our network and where Emoji were first invented, you can be proud of the group’s many new ‘firsts’.
- ** Making a difference -** by doing meaningful work that helps to shape the future for our clients, and across industries and communities
-
Service Delivery Administrator
7 days ago
Jakarta, Indonesia NTT Ltd. Full timeNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...
-
HR Geo Services Supervisor
2 weeks ago
Jakarta, Indonesia UNITED PARCEL SERVICE Full timeExplore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...
-
Service Delivery Manager
1 week ago
Jakarta, Indonesia NTT DATA Full time**Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** The...
-
Service Delivery Manager
4 days ago
Jakarta, Indonesia NTT Ltd Full timeNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...
-
Service Delivery Manager
10 hours ago
Jakarta, Indonesia NTT Ltd Full timeAt NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure. We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment. At NTT we trust our employees to do the right thing, even when no one is watching, which is why we...
-
Service Delivery Supervisor
1 day ago
Jakarta, Indonesia NTT Ltd. Full timeNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...
-
Service Parts Administrator
1 week ago
Jakarta, Indonesia Philips Full time**Job Title**: Service Parts Administrator (Healthtech) **Job summary**: The purpose of the Service Part Administration role is to ensure the availability of requested Service Parts to match Planned Service Events. This role is analytical and strategic in nature and works collaboratively with the wider organization to ensure we provide exceptional service...
-
Service Delivery Lead
10 hours ago
Jakarta, Indonesia PT GANENDRA PARAKA SATRIA Full time**PT. Ganendra Paraka Satria (Ganendra Solutions)** adalah perusahaan Headhunter & penyedia tenaga kerja alih daya (outsourcing) yang dimana saat ini sedang membutuhkan **Service Delivery Lead **dengan kualifikasi: **Kualifikasi**: - Pendidikan mínimal Sarjana (S1) dalam ilmu komputer atau bidang terkait - Pengalaman mínimal 5 tahun di lingkungan IT,...
-
IT Delivery Engineer
2 days ago
Jakarta, Indonesia Elabram Full timeJob Description Work as technical engineer, work with team members to support IT project delivery, which including but not limited on making project delivery plan, site survey, hardware installation, commossionning, acceptance, etc. to meet customer requirements including not only functionality, but also performance, security and high...
-
Service Delivery Assurance Specialist
1 day ago
Jakarta, Indonesia NTT Ltd. Full timeNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...
-
Service Delivery Coordinator
2 weeks ago
Jakarta, Indonesia PT. EXEO KOMUNIKASI INDONESIA Full timeAbout us Key accountabilities - Perform remote coordination and consultancy support to onsite field engineers (our local partners) to install network for our customers in the respective country. - Resolve any escalated issues arising from customers and coordinate with onsite field engineers to ensure service is delivered within SLA. - Manage project...
-
IT Service Delivery Manager
2 days ago
Jakarta, Indonesia Black & Veatch Full timeWe believe real value is powered by the unique skills and experiences of our professionals. The interchange of ideas from a diverse group of people gives our teams an expanded perspective and the ability to find better solutions for our clients. **Req Id **:102903 **Job Title**: IT Service Delivery Manager **Business Unit sector...
-
Service Delivery Management Specialist
2 weeks ago
Jakarta, Indonesia NTT Ltd Full timeAt NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure. We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment. At NTT we trust our employees to do the right thing, even when no one is watching, which is why we...
-
Manager Service Delivery
1 week ago
Jakarta, Indonesia PT HM Sampoerna Tbk. Full timeThe Role Summary: A Service Delivery Manager acts as the voice of the customer within technology while in parallel being responsible for ensuring that service operations and production services across our technology estate are delivered at least to contracted agreements, whilst ensuring that a continual service improvement approach is followed and leads to...
-
Jakarta, Indonesia NTT Ltd Full timeAt NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure. We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment. At NTT we trust our employees to do the right thing, even when no one is watching, which is why we...
-
Jakarta, Indonesia NTT Full timeNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...
-
Staff Delivery Services
1 week ago
Jakarta, Indonesia HSBC Full time-Job Advert Details **Some careers shine brighter than others** If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Human...
-
IT Systems Administrator
1 week ago
Jakarta, Indonesia VLink Inc Full timeSince our founding in 2007 in US and VLink Consulting Indonesia (VCI) established in 2018, VLink is truly in a class of our own for our ability to deliver on all points important to our valued customers. We are an end-to-end global partner that provides consultative to coding services. Our delivery model, based on our global presence in North America and...
-
Jakarta, Indonesia NTT Full timeNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...
-
Service Delivery Assistant
1 week ago
Jakarta, Indonesia Johnson Controls Full time**Job Details** **Who We Are** Johnson Controls is the global leader for smart, healthy and sustainable buildings. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products,...
