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Service Delivery Assistant
1 month ago
**Job Details**
**Who We Are**
Johnson Controls is the global leader for smart, healthy and sustainable buildings.
At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.
This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. We’re helping to create a healthy planet with solutions that decrease energy use, reduce waste and make carbon neutrality a reality.
Sustainability is a top priority for our company.
We committed to invest 75 percent of new product development R&D in climate-related innovation to develop sustainable products and services. We take sustainability seriously. Achieving net zero carbon emissions before 2040 is just one of our commitments to making the world a better place.
Please visit and follow Johnson Controls linkedin for recent exciting activities.
Career The Power Behind Your Mission
OpenBlue OpenBlue: This is How a Space Comes Alive
What You Will Do:
Supporting Sales Service Team
- Mastering quotation of Contract Service Maintenance, Labor & Material and Replacement business.
- Assist and responsible for making and updating quotation
- Receiving customer PO
- Provide accurate and sufficient document (internally & externally).
- Scrutinize contract service agreement (prolongation agreement).
- Manage & response correspondence of service department (internally & externally).
- Responsible for all administrative work in supporting over all service team activity.
- Maintain customer database & liaise with them occasionally.
- Preparing reports to customers & corporate.
- Responsible for invoicing and managing AR collection.
- Monitoring and tracking shipment
Supporting Operation Team
- Report PSA and L&M order secure billing to finance.
- Handling petty cash for expense fuel and daily expense for FLSP activity.
- Arrange travelling documentation for FLSP.
- Responsible for office asset inventory including the documentation which are all related to FLSP operation activity (such as: uniform, operational car, camera, notebook, PPE, tools, etc).
- Arrange and monitor FLSP’s schedule aligned with service engineer and superior.
- Report arrangement (daily/weekly/monthly report) for FLSP and filling system for tracking.
- Maintain customer relationship and assist customer needs
What We Look for:
- Diploma / Bachelor degree (prefer: majoring engineering).
- Min 3 years experience in service administration (prefer: HVAC).
- Good communication skill, organizing & relationship management skills.
- Strong administrative skills & basic knowledge in financial reporting.
- MS Office (e.g. Word, Excel, Power-point) and Windows knowledge.
- Local business laws and regulations
- Must be a proactive team player
**_Diversity & Inclusion _**
- Our dedication to diversity and inclusion starts with our values. We lead with integrity and purpose, focusing on the future and aligning with our customers’ vision for success. Our High-Performance Culture ensures that we have the best talent that is highly engaged and eager to innovate. Our D&I mission elevates each employee’s responsibility to contribute to our culture. It’s through these contributions that we’ll drive the mindsets and behaviors we need to power our customers’ missions. You have the power. You have the voice. You have the culture in your hands. _
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