Service Delivery Coordinator
3 months ago
About us
Key accountabilities
- Perform remote coordination and consultancy support to onsite field engineers (our local partners) to install network for our customers in the respective country. - Resolve any escalated issues arising from customers and coordinate with onsite field engineers to ensure service is delivered within SLA. - Manage project deliverables and provide a daily report to Singapore RHQ and customer - Coordinate the delivery date with partner ISP in each country to install the Internet, install SD-WAN equipment and testing after the installation - Manage project schedule and handle technical issues - Remotely control Internet providers and IT venders around world-wide - Remote collaboration between venders, Internet providers in around the world
Skills & experience
- Diploma or Degree in any discipline - At least 3-4 years of relevant working experience - Customer Service Orientated - Prior experience handling customers or working with Internet Service Provider (ISP) will be an advantage - Comfortable supporting countries in different time-zone - Fluent English or Japanese (Above Level2)
Service Delivery Coordinator
JOB NUMBER
DC0100883
CONTRACT TYPE
Permanent
COUNTRY
Indonesia
LOCATION
AXATower, KuninganCity Lantai29 Suite5 Jalan Prof Dr Satrio Kav 18 Karet Kuningan SetiabudiJKT 12940
COMPANY
PT. EXEO KOMUNIKASI INDONESIA
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