Customer Services Coordinator

7 months ago


Jakarta, Indonesia TechnipFMC Full time

TechnipFMC is a global leader in the energy industry, specialized in subsea and surface technologies integrated projects, products, and services. Our mission and vision: to enhance the performance and drive real change in the traditional and new energy industry. How we do it: by constantly challenging conventions, tackling some of the most complex technical and engineering challenges and investing in our 20,000+ employees worldwide.

If contributing to breakthrough projects in a truly global playground inspires you, this might be the opportunity for you.

**Job title**:
**Customer Services Coordinator**

**Job description**:
Role and responsibilities or main accountabilities
- Directly responsible for order commitment, scheduling of sales orders, on-time delivery, inventory impact and cash flow performance for customer service orders under services contracts
- Ensure service orders are accurately recorded in SAP
- Ensure financial data is accurately recorded in SAP and/or GEOS
- Ensure compliance with Business Process Management System (BPMS)

Reporting relationships: Manager
Location: Indonesia

**Job purpose**:

- Coordinate and communicate project delivery and cost requirements to the key support functions or client to meet schedule shipments in a quality and cost-effective manner
- Consolidate and analyse information from Project, Product, Engineering, Supply Chain and the Project Schedulers to develop the overall Project Schedule and Work Breakdown Structure for the assigned Project
- Participate in Schedule Reviews within FMC to ensure that schedule requirements are being met, determine shipping dates and to update the project schedule
- Ensure that the accounting process, including revenue and cost recognition and sales order activities are compliant
- Communicate and work closely with the SPS Services Manager on deliveries and to ensure scheduled shipment arrives on time
- Communicate requirements to relevant departments and employees to keep progress on track

**You are meant for this job if**:

- Min Diploma
- 3-5 years of experience
- Multi-tasking/Pro-active/Effective teamwork/Process oriented/Responsible/Effective time management/Organizing skills/SAP knowledge

Learn more about TechnipFMC and find other open positions by visiting our Career Page.

Follow us on LinkedIn for company updates.
- TechnipFMC promotes inclusion and diversity, guaranteeing equal opportunities to everyone, regardless of age, race, ethnicity, religion, sexual orientation, gender expression, disability or any other plurality._



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