Service Delivery Administrator

6 months ago

Jakarta, Indonesia NTT Ltd. Full time

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

**Want to be a part of our team?**

**Working at NTT**

The role of Service Delivery Administrator is to work closely with the Service Delivery team and assists with ensuring adherence to processes within the client environment and the maintenance of a high degree of client satisfaction across all assignments. This role contributes to the coordination of general administrative tasks, as well as interfacing with external stakeholders and / or clients. This role demonstrates an understanding of the Service Delivery environment and stakeholder interests.

**Key Role and Responsibilities**:

- Ensure the administration of client complaints being managed by the service delivery team.
- Support the management all updates for contracted accounts within the team’s portfolio and facilitate and ensure the timely implementation of standard changes within client accounts.
- Ensure the achievement of all deliverables using best practices against agreed service level agreements and key performance indicators.
- Support the service delivery team by obtaining the right information to satisfy client requirements.
- Coordinate meetings with clients, vendors, and other internal/external stakeholders.
- Collate management information needed to update and produce client service reports and internal reports.
- Assist with the completion of incident reports, meeting notes and other client communication as required and approved by the relevant stakeholder(s).
- Maintain the accuracy of operations and/or procedure manuals and schedules and facilitates annual reviews of all manuals for the team.
- Publish updates of operations and/or procedure manuals to stakeholders using release management communication channels.
- Assist with day-to-day filing, portal management and maintenance of client records, working with the Legal team to ensure that client contracts are maintained in document management systems.
- Engage with service delivery groups to ensure the seamless delivery of procedures.
- Adhere to governance procedures for all non-standard procedure establishment requests and co-ordinate the process or work instructions within release management procedures.
- Identify and implement process improvements to ensure optimal delivery engagement and advise the relevant stakeholders accordingly.

**Knowledge, skills and attributes**:

- Displays a high level of attention to detail and has a proactive approach to work
- Reliable with the ability to produce a high quality of work
- Excellent written and verbal communication skills
- Ability to build effective working relationships with a variety of stakeholders
- Ability to work well within a team environment
- Strong orientation towards ensuring client satisfaction and service delivery
- Ability to multi-task in order to achieve desired outcomes

**Academic Qualifications and Certifications**:

- Relevant high school diploma

**Experience required**:

- Prior demonstrated experienced gained within a similar role

**What will make you a good fit for the role?**

**Equal Opportunity Employer**

NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category

**A career at NTT means**:

- Being part of a **global pioneer -** where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
- Being at the forefront of **cutting-edge technology -** backed with a 150-year heritage of using technology for good. With 40% of the world’s internet traffic running on our network and where Emoji were first invented, you can be proud of the group’s many new ‘firsts’.
- ** Making a difference -** by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
- Being **your best self -** in a progressive ‘Connected Working’ environment that promotes flexibility, connection and wellbeing. Where diversity and di

  • Service Delivery Administrator

    5 months ago

    Jakarta, Indonesia NTT Ltd. Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • Service Delivery Administrator

    5 months ago

    Jakarta, Indonesia NTT Ltd. Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • Service Delivery Manager

    2 months ago

    Jakarta, Indonesia NTT DATA Full time

    **Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** The...

  • Service Parts Administrator

    3 weeks ago

    Jakarta, Indonesia Philips Full time

    **Job Title**: Service Parts Administrator (Healthtech) **Job summary**: The purpose of the Service Part Administration role is to ensure the availability of requested Service Parts to match Planned Service Events. This role is analytical and strategic in nature and works collaboratively with the wider organization to ensure we provide exceptional service...

  • Service Delivery Lead

    5 months ago

    Jakarta, Indonesia PT GANENDRA PARAKA SATRIA Full time

    **PT. Ganendra Paraka Satria (Ganendra Solutions)** adalah perusahaan Headhunter & penyedia tenaga kerja alih daya (outsourcing) yang dimana saat ini sedang membutuhkan **Service Delivery Lead **dengan kualifikasi: **Kualifikasi**: - Pendidikan mínimal Sarjana (S1) dalam ilmu komputer atau bidang terkait - Pengalaman mínimal 5 tahun di lingkungan IT,...

  • Service Delivery Supervisor

    6 months ago

    Jakarta, Indonesia HAUD Systems Full time

    HAUD Systems creates unique and intuitive solutions which provide Mobile Network Operators with reliable control over their networks, resulting in increased profitability through the generation of revenues from A2P traffic, enhanced network security, SMS fraud/spam and increased subscriber loyalty. HAUD Systems is an associate member of the GSMA and a...

  • IT Delivery Engineer

    5 months ago

    Jakarta, Indonesia Elabram Full time

    Job Description Work as technical engineer, work with team members to support IT project delivery, which including but not limited on making project delivery plan, site survey, hardware installation, commossionning, acceptance, etc. to meet customer requirements including not only functionality, but also performance, security and high...

  • Managed Services Client Service Desk Administrator

    5 months ago

    Jakarta, Indonesia NTT Full time

    **Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** The...

  • Managed Services Client Service Desk Administrator

    1 month ago

    Jakarta, Indonesia NTT DATA Full time

    **Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** The...

  • Service Delivery Assurance Specialist

    5 months ago

    Jakarta, Indonesia NTT Ltd. Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • IT Service Delivery Manager

    5 months ago

    Jakarta, Indonesia Black & Veatch Full time

    We believe real value is powered by the unique skills and experiences of our professionals. The interchange of ideas from a diverse group of people gives our teams an expanded perspective and the ability to find better solutions for our clients. **Req Id **:102903 **Job Title**: IT Service Delivery Manager **Business Unit sector...

  • Staff Delivery Services

    7 months ago

    Jakarta, Indonesia HSBC Full time

    -Job Advert Details **Some careers shine brighter than others** If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Human...

  • Managed Services Client Service Desk Administrator

    5 months ago

    Jakarta, Indonesia NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • IT Systems Administrator

    5 months ago

    Jakarta, Indonesia VLink Inc Full time

    Since our founding in 2007 in US and VLink Consulting Indonesia (VCI) established in 2018, VLink is truly in a class of our own for our ability to deliver on all points important to our valued customers. We are an end-to-end global partner that provides consultative to coding services. Our delivery model, based on our global presence in North America and...

  • Managed Services Client Service Desk Administrator

    5 months ago

    Jakarta, Indonesia NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • Service Delivery Coordinator

    1 week ago

    Jakarta, Indonesia Baker Hughes Full time

    **Service Delivery Coordinator - Completions and Wellbore Intervention** **Do you enjoy being part of a successful completion and wellbore intervention team?** **Are you a Service Delivery Coordinator looking for a new opportunity?** **Join our Completions & Wellbore Intervention Team** We are the leader in well construction and production. Our innovative...

  • Administration Services

    2 months ago

    Jakarta, Indonesia PT Ceria Utama Abadi Full time

    ADMINISTRATION SERVICES - Bachelor degree - Minimum 5 years experienced - DUE TO HIGH VOLUME OF CV RECEIVED, ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED FOR FUTHER STEP "Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera melaporkan ke kami, jika pada saat...

  • Service Delivery Coordinator

    5 months ago

    Jakarta, Indonesia Baker Hughes Full time

    **Service Delivery Coordinator - Wellbore Intervention** **Do you enjoy being part of a successful team?** **Do you want to impact Baker Hughes’ service delivery at a global level?** **Join the Wellbore Intervention Team!** We are the leader in well construction and production. Our innovative physical and digital solutions improve efficiency,...

  • Service Delivery Coordinator

    5 months ago

    Jakarta, Indonesia Baker Hughes Full time

    **Service Delivery Coordinator - Drilling & Completion Fluids** **Do you enjoy being part of team that provides best in class services for our customers?** **Are you able to work with teams to ensure on-time delivery?** **Join our Drilling and Completions Fluids team!** Our Drilling & Completion Fluids business provides intelligent, connected...

  • Service Delivery Account Manager

    5 months ago

    Jakarta, Indonesia AECO Energy Full time

    **SERVICE DELIVERY ACCOUNT MANAGER** **Functional Scope** The Account Management team is primarily responsible for achieving the Corporate Renewal objective set and the delivery of the Power Choice Electricity Plus Program. Service Delivery Account Manager(s) are accountable for a defined set of customers and must manage them in accordance with company...