Service Delivery Coordinator

5 months ago

Jakarta, Indonesia Baker Hughes Full time

**Service Delivery Coordinator - Wellbore Intervention**

**Do you enjoy being part of a successful team?**

**Do you want to impact Baker Hughes’ service delivery at a global level?**

**Join the Wellbore Intervention Team**

We are the leader in well construction and production. Our innovative physical and digital solutions improve efficiency, production and increase reservoir value. Our Completions Team partners with on-site operators and customers on well operations to ensure clients receive optimal capacity and value.

**Partner with the best**

Service Delivery Coordinator works with the Field Specialists within the Completions & Wellbore product line. This role focuses on the coordination of field service personnel and ensures flawless execution to our customers.

As a Service Delivery Coordinator, you will be responsible for:

- Managing client relationships through being the primary contact for job preparation, execution and close out
- Coordinating and monitoring all job activities for our business to ensure successful completion
- Ensuring prompt escalation of issues that can impact service delivery to ensure delivery of clients objectives
- Ensuring assigned contracts and quotes are fully understood and invoices are correctly issued to prevent revenue leakage
- Manage the process for Management of Change (MOC) approval/escalation to ensure that the proper process is followed
- Report incidents and manage communication with customers and internal
- Conduct job briefing during planning and debriefing after closing for every job/activity
- Support service delivery manager and sales team in response to customer enquiries, additional scope of work, and opportunity outside current assigned account.
- Sales and operation forecast

**Fuel your passion**

To be successful in this role you will:

- Have Bachelor’s (or equivalent) in Engineering or similar field or a Diploma Degree with relevant experience in a similar role
- Minimum 5 years working experience
- Demonstrate solid experience in Wellbore Interventions (Big Hole Fishing, Whipstock, Plug and Abandon, Thru Tubing Intervention, Service tools, and Wellbore Clean Up)
- Have excellent communication skills and be fluent in English
- Have good team working and communication skills
- Demonstrate effective communication, interpersonal and leadership skills with the ability to influence others and lead teams

**Work in a way that works for you**

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

- Flexibility within the day or week to get the job done

**Working with us**

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

**Working for you**

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

- Contemporary work-life balance policies and wellbeing activities
- Comprehensive private medical care options
- Safety net of life insurance and disability programs
- Tailored financial programs
- Additional elected or voluntary benefits

**About Us**:
We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward - making it safer, cleaner and more efficient for people and the planet.

**Join Us**:
Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you Let’s come together and take energy forward.

Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

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