Customer Services

4 weeks ago

Jakarta, Indonesia SAP Full time

**We help the world run better**

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

**ABOUT THE CUSTOMER SERVICES & DELIVERY ACADEMY**:
SAP Customer Services & Delivery team supports our customers in their digital transformation. We sustain the adoption of SAP software and ensure that our customers can successfully plan, implement, integrate, and operate their software, including contnuous improvement, quality management, problem solving and knowledge transfer.

The Customer Services & Delivery Academy is a 12-18mth graduate program to start your career. This program consists of classroom-based learning with rotation opportunities with a predefined focus role within the business.

Throughout the Program you will build the foundations needed for success in the Customer Services & Delivery business. Our rotations enable you to gain comprehensive experience and understanding within different lines of business relevant to your end role such as consulting, project management, technical and solution support.

**The role of Project manager**:
The Project Manager is responsible for supporting our customers’ transformation strategy through the management of cloud, on-premise or hybrid implementation initiatives with SAP Activate methodology. The Project Manager has the qualifications and business acumen to manage large scale, high risk, strategic projects that span organizational boundaries including multiple business units and service partners/vendors.

The project manager will provide leadership to cross-functional teams responsible for delivering defined project outputs on time, on budget and with highest quality. Project Managers assist SAP Sales teams during the Bid Phase by providing input into the proposal especially regarding the solution delivery model, project structure, organization, scoping, estimation and risk assessment. Project Managers have ability to manage complex projects or programs that require coordination of work between various parties such as: third party sub-contractors, SAP Development, and Global Support organizations.
- Conduct project planning activities and support execution of large scale, high risk, strategic projects according to the project plan
- Determine required resources for the project
- Assess, document and communicate risk for the engagement
- Position SAP delivery methodology - Activate, Agile, Best Business Practices and Model Company correctly with the customer and project team
- Analyze risk, establish contingency plans ad identify trigger events and responsibilities for initiating mitigating action.
- Communicate and/or escalate project issues early to account management and delivery management.
- Balance the trade-off of the triple
- constraint (time, cost and scope) to realize the expected business value.

**EDUCATION AND QUALIFICATIONS/SKILLS AND COMPETENCIES**
- Master’s degree, or equivalent tertiary study
- 0-3 years' work experience with customer facing roles
- Team player with ability to work independently and take ownership of assigned tasks
- Good listener with excellent communication skills, empathetic, collaborative
- Resourceful self-starters with strong interpersonal skills who are eager learners
- Interested in technology, innovation, and how digital platforms can solve business challenges
- Problem-solvers who are ambitious, passionate, resilient, proactive, open-minded, and able to manage pressure

**EXPECTATIONS AND TASKS**
- Learn and understand the Customer Services business as well as specific cloud SAP products
- Conduct job rotations relevant to the intended role with various teams within the business
- Case studies, classroom and self-paced learnings with a mix of technical and soft skill topics
- On the job training with the support of buddies and coaches
- Work on relevant projects that demonstrate your communication and interpersonal skills, as well as a strong work ethic that delivers high quality outcomes
- Demonstrate problem solving, time management, and communication skills through a range of activities done during training and on the job rotations
- Build and maintain relationships with internal and external stakeholders
- Meeting performance requirements at conclusion of each rotation
- Displaying effective communication skills to handle and explain customer situations (to both business end users and SAP technical/ functional consultants)
- Adapt to knowledge on new technologies in a consistently dynamic and changing environment
- Be res

  • Customer Service

    3 days ago

    Jakarta, Indonesia PT. Shing Pak Services Full time

    1) Customer Management: including but not limited to Whatsapp group management/private chat replies; 2) Data Collection: including but not limited to data collection，Assist in collecting customer feedback, activity needs, and customer opinions, etc; 3) Promotion: Guide customers to join group activities and other actions; **Requirements**: 1) Language:...

  • Customer Service Insurance

    2 weeks ago

    Jakarta, Indonesia Asia Outsourcing Services Full time

    Klien kami sebuah asuransi otomotif Terkemuka di Indonesia saat ini sedang membuka lowongan untuk posisi: CUSTOMER SERVICE INSURANCE Penempatan : WTC MANGGA DUA Deskripsi Pekerjaan: - Membangun hubungan yang baik dengan pelanggan. - Melakukan penanganan terhadap keluhan-keluhan yang disampaikan konsumen. - Memahami produk/jasa yang ditawarkan...

  • Call Center Dan Customer Service

    3 days ago

    Jakarta, Indonesia Asia Outsourcing Services Full time

    Klien kami sebuah asuransi otomotif Terkemuka di Indonesia saat ini sedang membuka lowongan untuk posisi: Call Center Dan Customer Service Penempatan : WTC MANGGA DUA Deskripsi Pekerjaan: - Menerima keluhan dan memberikan solusi atau informasi kepada Customer Kualifikasi: - Pria / Wanita (untuk wanita rambut terlihat dan tertata rapi) - maksimal berumur...

  • Customer Services and Support

    2 weeks ago

    Jakarta, Indonesia PT. Silk Route Trade Services Indonesia Full time

    **Customer Services and Support Staff** **The Opportunity** We are seeking a passionate Customer Services and Support Staff. Join our ranks and add to SRTS’s growth as a leading organisation in Export Import Trading. If you are someone who enjoys the grit and fast-paced nature of a thriving business, then this is the opportunity for you. At SRTS, you...

  • Customer Service

    6 days ago

    Jakarta, Indonesia PT. Salam Pacific Indonesia Lines Full time

    The Customer Service is responsible to support logistic products and services, and deliver excellent customer care. A highly self motivated, customer service enthusiast, fluent in SLAs management and their concepts with outstanding communication skills is the desired profile. Familiar with incident management tools and service/help desk...

  • Customer Service

    2 weeks ago

    Jakarta, Indonesia Emarald Group Full time

    Descriptions: - Provide post-sales support of Hitachi Vantara ("Hitachi") Storage solutions. Perform installation, maintenance, upgrades, implementation and emergency systems support. - Provide pre-sales support to sales and marketing teams to architect workable and deliverable technical solutions that address customer needs. - Provide first level customer...

  • Customer Service

    5 days ago

    Jakarta, Indonesia Time International Full time

    To assist with all e-commerce orders.- - Manage the premier same-day delivery service offers an exceptional same-day service within Greater Jakarta.- - To assist customers with product questions.To help customers to register online and/or to process their orders- - Deal with complaints, late orders, and escalation processes where necessary. To handle...

  • Customer Service

    1 week ago

    Jakarta, Indonesia PT Andrea Berkat Abadi Full time

    Customer Service - Komunikatif dalam menangani keluhan pelanggan - Berpengalaman di bidang customer service, terutama di industri skincare - Mandiri, kreatif dan inovatif. - Bersedia WFO di Kemayoran.

  • Customer Service

    2 weeks ago

    Jakarta, Indonesia PT Magada Tirta Amerta Full time

    **Requirements**: - Min D3 any major With GPA 2,75 - Min Fresh graduate and max 2 years in the same position (entry-level) - Willing to work in the shifting schedule - Experience in the customer service & Sales area - Typing skill with WPM 50 & Accuracy 90% - Vaccinated min 3 Dose - Able to speak English - Guide our consumers &partners in using & products -...

  • Customer Service

    2 weeks ago

    Jakarta, Indonesia PT Jasa Utama Capital Sekuritas Full time

    As a Customer Service Representative in the stock market industry, you will be: - Responsible for providing clear and accurate information to clients - Assisting them with stock transactions - Answering queries related to investment products - Handling complaints in a professional and - Efficient manner. - Ensuring client satisfaction and delivering the...

  • Customer Service

    2 weeks ago

    Jakarta, Indonesia PT Magada Tirta Amerta Full time

    **Requirements**: - D3/S1 any major With GPA of 2,75 - Clear Articulation and good communication in Bahasa - Have experience in customer service area - Have experience in the sales area - Typing skill with WPM 50 & Accuracy 90% - Has vaccinated 3 dose - Min. Fresh graduate and max 2 years in the same position - Able to speak English with minimum passive...

  • Customer Service

    3 days ago

    Jakarta, Indonesia PT Sejahtera Makmur Perkasatma Full time

    Resolve customer complaints and provide appropriate solutions. Maintain a positive, empathetic, and professional attitude towards customers. Record and update customer interactions and transactions. **Requirements**: Minimum high school graduate (SMA/SMK). Previous experience in customer service or a related field is a plus. Proficiency in Microsoft...

  • Customer Service

    2 weeks ago

    Jakarta, Indonesia Sinergi Performa Cipta Full time

    PVG Tugas - Monitoring transaksi harian - Memberi solusi ke customer - Update saldo dari supplier - Daily cheking product - Handling komplain dari semua aplikasi - Melakukan Topup for customer Kualifikasi: - Memiliki pengalaman sebagai Customer Service 1-2 tahun - Bersedia bekerja shifting atau lembur (jika dibutuhkan) - Mampu berkomunikasi dengan baik...

  • Customer Service

    6 days ago

    Jakarta, Indonesia PT Magada Tirta Amerta Full time

    **Requirements**: - Min D3 any major With GPA 2,75 - Min Fresh graduate and max 2 years in the same position (entry-level) - Willing to work in the shifting schedule - Experience in the customer service area - Clear Articulation and good communication in Bahasa - Typing skill with WPM 50 & Accuracy 90% - Vaccinated min 2 Dose - Able to speak English with...

  • Customer Service

    3 days ago

    Jakarta, Indonesia PT Magada Tirta Amerta Full time

    **Requirements**: - Min D3/S1 any major With a GPA of 2,75 - Clear Articulation and good communication in Bahasa - Have experience in the customer service & sales area - Typing skill with WPM 50 & Accuracy 90% - Sense Of Empathy - Has vaccinated 3 dose - Min. Fresh graduate and max 2 years in the same position (entry-level) - Able to speak English with...

  • Customer Service

    3 weeks ago

    Jakarta, Indonesia PT. DGS Full time

    Requirements: - Bachelor's Degree any field - Experienced as Customer Service in Insurance Industry - Good communication skill - Proficient in English **Job Type**: Contract Application Question(s): - Berapakah usia Anda saat ini? **Education**: - S1 (required) **Experience**: - Customer Service: 1 year (required) - Insurance Industry: 1 year...

  • Customer Service

    7 days ago

    Jakarta, Indonesia PT Magada Tirta Amerta Full time

    **Requirements**: - Min D3 any major With GPA 2,75 - Min Fresh graduate and max 2 years in the same position (entry-level) - Willing to work in the shifting schedule - Experience in the customer service area - Clear Articulation and good communication in Bahasa - Typing skill with WPM 50 & Accuracy 90% - Vaccinated min 2 Dose - Able to speak English with...

  • Customer Service

    2 weeks ago

    Jakarta, Indonesia PT Wahana Sejahtera Indonesia Full time

    Persyaratan Perempuan, maksimal 30 tahun Minimal pendidikan SMA/SMK Memiliki pengalaman sebagai Telesales/Customer Service/Call Center mínimal 1 tahun Memiliki skill komunikasi yang baik Dapat mengoperasikan Ms. Office lebih disukai Penempatan di Jakarta Selatan Tanggung Jawab Reminder service berkala kepada customer Reminder untuk perpanjangan kontrak...

  • Customer Service

    1 week ago

    Jakarta, Indonesia PT Serikat Anak Nusantara Sukses Full time

    **CUSTOMER SERVICE for Brand FAYT (Sendal Wanita)** **JOB DESK**: - Membalas chat semua customer di all marketplace dan whatsapp. - Memproses semua return product customer sampai customer menerima barang yg baru. - Membuat promo/sale/voucher di marketplace. - Menangani dan memberikan solusi utk complain-complain customer. - Membuat Invoice Penjualan untuk...

  • Customer Service

    6 days ago

    Jakarta, Indonesia Sinergia Talents Sdn Bhd Full time

    Accept customer consultation, understand and record customer needs, analyze and give feedback to superiors in a timely manner, and give timely feedback to customers according to the process. - Assist customers to learn the use of APP. - Establish customer management files, solve customer needs, and maintain customer relationships. - From the perspective of...