Customer Services

4 months ago

Jakarta, Indonesia SAP Full time

**We help the world run better**

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

**ABOUT THE CUSTOMER SERVICES & DELIVERY ACADEMY**:
SAP Customer Services & Delivery team supports our customers in their digital transformation. We sustain the adoption of SAP software and ensure that our customers can successfully plan, implement, integrate, and operate their software, including contnuous improvement, quality management, problem solving and knowledge transfer.

The Customer Services & Delivery Academy is a 12-18mth graduate program to start your career. This program consists of classroom-based learning with rotation opportunities with a predefined focus role within the business.

Throughout the Program you will build the foundations needed for success in the Customer Services & Delivery business. Our rotations enable you to gain comprehensive experience and understanding within different lines of business relevant to your end role such as consulting, project management, technical and solution support.

**The role of Project manager**:
The Project Manager is responsible for supporting our customers’ transformation strategy through the management of cloud, on-premise or hybrid implementation initiatives with SAP Activate methodology. The Project Manager has the qualifications and business acumen to manage large scale, high risk, strategic projects that span organizational boundaries including multiple business units and service partners/vendors.

The project manager will provide leadership to cross-functional teams responsible for delivering defined project outputs on time, on budget and with highest quality. Project Managers assist SAP Sales teams during the Bid Phase by providing input into the proposal especially regarding the solution delivery model, project structure, organization, scoping, estimation and risk assessment. Project Managers have ability to manage complex projects or programs that require coordination of work between various parties such as: third party sub-contractors, SAP Development, and Global Support organizations.
- Conduct project planning activities and support execution of large scale, high risk, strategic projects according to the project plan
- Determine required resources for the project
- Assess, document and communicate risk for the engagement
- Position SAP delivery methodology - Activate, Agile, Best Business Practices and Model Company correctly with the customer and project team
- Analyze risk, establish contingency plans ad identify trigger events and responsibilities for initiating mitigating action.
- Communicate and/or escalate project issues early to account management and delivery management.
- Balance the trade-off of the triple
- constraint (time, cost and scope) to realize the expected business value.

**EDUCATION AND QUALIFICATIONS/SKILLS AND COMPETENCIES**
- Master’s degree, or equivalent tertiary study
- 0-3 years' work experience with customer facing roles
- Team player with ability to work independently and take ownership of assigned tasks
- Good listener with excellent communication skills, empathetic, collaborative
- Resourceful self-starters with strong interpersonal skills who are eager learners
- Interested in technology, innovation, and how digital platforms can solve business challenges
- Problem-solvers who are ambitious, passionate, resilient, proactive, open-minded, and able to manage pressure

**EXPECTATIONS AND TASKS**
- Learn and understand the Customer Services business as well as specific cloud SAP products
- Conduct job rotations relevant to the intended role with various teams within the business
- Case studies, classroom and self-paced learnings with a mix of technical and soft skill topics
- On the job training with the support of buddies and coaches
- Work on relevant projects that demonstrate your communication and interpersonal skills, as well as a strong work ethic that delivers high quality outcomes
- Demonstrate problem solving, time management, and communication skills through a range of activities done during training and on the job rotations
- Build and maintain relationships with internal and external stakeholders
- Meeting performance requirements at conclusion of each rotation
- Displaying effective communication skills to handle and explain customer situations (to both business end users and SAP technical/ functional consultants)
- Adapt to knowledge on new technologies in a consistently dynamic and changing environment
- Be res

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