Delivery Manager

5 months ago

Jakarta, Indonesia Digital Grid Full time

**Job Description Summary**: The Delivery Manager is a pivotal part of the services organization, who owns the project’s Delivery Model and is the Technical Leader on the Project. The Delivery Manager cultivates relationships with a portfolio of customers in both pre-sales and project delivery phases and provides objective advice and assistance on the strategy, structure, management and operations of a customer organization, in support of identified business purposes and objectives.

The Delivery Manager provides technical leadership in pre-sales and delivery phases to clients, cross-functional GE teams and key suppliers to identify and define client business outcomes and continues to manage those relationships to ensure outcomes are met within project constraints. You will play a key leadership role in defining, implementing and maintaining the internal Project Engineering team’s best practices and delivery standards across existing and new opportunities.

**Essential Responsibilities**:
Key Responsibilities:

- Share responsibility with the Project Manager (PM) through close coordination for scope management, schedule, risk management, and quality management.
- Accountable for the end-to-end software delivery to meet the schedule, cost and quality commitments.
- Project Execution control: Build effective Work Breakdown Structures (WBS) as well as accurately track, update, and report task activity progress. Manage project team and activities to drive project deliverables
- Communicate effectively with Project Manager, Customer, Project team (APAC and global), DevOps on project and technical items such as project status, risks and mitigation, scope, and issues
- Trigger and validate engineering Gate Reviews (Requirements, Design, Factory Testing Readiness, Site Acceptance Readiness) within GE and the customer
- Utilize software delivery performance measurement tools and indicators (e.g. Smartsheets, Miro)
- Utilize GE Product knowledge and expertise to drive excellence in execution through continuous improvement, change management (costs base reduction, lead time reduction, productivity improvement, quality improvement, etc)
- Agile mindset and ability to work with one or more Scrum Teams (Region and Global team) to execute and deliver solutions for our customers
- Validate project scope review in coordination with the Solution Design team identifying, documenting, and estimating any change requests (CR) or project risks with mitigation plans. Work with Project Manager to communicate with customer.
- Assist in the tendering process for project proposals or CRs working with the Customer Engagement team/resource managers to validate scope and estimates as well as reviewing each proposal with the customer.
- Ensure a smooth transfer to maintenance at project end
- Engage in Customer management activities with Project Manager
- Work with Project Manager to report or resolve any process non-conformances in a timely manner

Additional Responsibilities:

- Technical Leadership of the delivery and implementation of large complex electric solutions
- Analyze, define and prioritize Business and Functional requirements and processes and propose technical solutions to meet the business issues and close inefficiency gaps
- Responsibility for the Business requirements through the entire lifecycle of the project from definition, implementation, test and delivery
- Create and maintain relationships with key decision makers, stakeholders and 3rd Parties
- Participate & lead technical requirements workshops
- Write and present technical proposals and presentations
- Ability to take ownership of issues and get them resolved using self-driven initiative

Personal Skills:

- Operate with and influence senior client stakeholders
- Ability to focus on the critical business outcomes and drive teams to achieving these goals
- Multi task and manage multiple projects simultaneously
- Good interpersonal skills
- Strong presentation and communication skills
- Passionate about customer satisfaction
- Positive attitude
- Willingness to accept and promote change
- Influences and energizes others toward the common vision and goal

**Basic Qualifications**:

- Bachelor's or Master degree in Information Technology, Computer Science, Physics, Electrical Engineering, or related Engineering Discipline from an accredited university or college
- Proven experience in a senior technical consultancy role within the industry
- Direct customer facing experience
- Minimum of 15 years related work experience leading engineering teams, implementing a suite of products and engaging directly with customers
- Minimum 10 years’ experience with Digital software SCADA, Energy Management System (EMS) and Distribution Management System (DMS)

**Desired Characteristics**:

- Committed to maintaining the highest standards of service quality in all aspects of project delivery
- Demonstrated ability to manage multiple projects simultaneously
- Strong organizat

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