Customer Solutions Manager

4 months ago

Jakarta, Indonesia Google Full time

**Minimum qualifications**:

- 5 years of experience as a pre-sales manager, leading, managing, and developing individual contributors.
- Experience working with IaaS, PaaS, Big Data, SaaS, public cloud, or related industry and technical concepts.
- Experience developing strategy to lead Sales Engineering teams to meet business objectives.

**Preferred qualifications**:

- Experience creating repeatable processes at scale in a pre-sales engineering organization.
- Knowledge of solution architecture.
- Ability to inspire and grow teams to their full potential in a business environment, while working with cross-functional teams to achieve common business objectives.
- Ability to present to both technical and non-technical audiences, and engaging C-Level stakeholders in business and technology transformation.
- Excellent business acumen with distinctive problem-solving and investigative skills.

**About the job**:
As a Customer Solutions Manager, you'll lead a team who engages with sales prospects and channel partners to understand and assess customer requirements, prepare and present demonstrations of Google Cloud technologies, and address and overcome technical objections that arise throughout the business process. You will lead efforts to drive solution innovation, working across the organization to identify the assets and tools to drive customer adoption. You'll also be responsible for investing in the team’s development and success, building a high performing, effective, and collaborative team.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

**Responsibilities**:

- Lead, inspire, and grow a team of Customer Solutions Consultants across the region who engage with prospects, providing technical discovery and solutions recommendations while working in partnership with customers. Manage and motivate a diverse collection of engineering professionals.
- Contribute to building a business that promotes exceptional growth and maintain motivation to work effectively in a highly dynamic environment.
- Engage directly with prospects regarding architecture discussions and best practices.
- Work cross-functionally with our Product, Support, Engineering, and Sales teams. Make compelling presentations to represent the capabilities and services of Google Cloud.
- Hire, coach, and drive a team to work towards strategic goals, while prioritizing the delivery of an outstanding customer experience.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

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