Solution Implementation Manager

7 months ago

Jakarta, Indonesia Anaplan Full time

Here at Anaplan, we have reinvented how companies see, plan, and run their businesses. Our platform allows our customers to uncover new insights, connect their strategy to their plans, and work in ways they had not previously thought possible. We're growing fast, constantly innovating, and couldn't be prouder to help our customers move forward with confidence in a sophisticated and changing world.

We are looking for forward-thinking people who put customer experience at the forefront of every decision. Individuals who thrive on challenges and are ready to grasp the opportunity of a lifetime. Because we fundamentally believe every colleague brings outstanding value to our whole. We are a workplace where each person feels seen, heard, and valued, and can contribute their unique talent to our collective effort. We believe that for ourselves and for our customers.

We want you to think big and act bold through expressing your authentic best self Anaplan is looking for a tenacious Solution Implement Manager to join Professional Services team in Philippines to be a member of our Anaplan APAC organization. This is a stellar opportunity to get involved in a highly visible, large scale SaaS cloud company. This role is an immediate full-time position. If you're ready to roll up your sleeves and seek unique problems that no one else is solving, keep reading.

**Come see for yourself what an exciting place to work for looks like.**

**Insight on your impact**

In this role, you will lead multiple client deliveries with blended teams comprised of Anaplan Solution Architects, partner Model Builders & Business Partners, to deploy Anaplan solutions efficiently and effectively. This includes proficiency in "The Anaplan Way" implementation methodology.

For a **Solution Implementation Manager (SIM)**, this means working to ensure that our project teams build powerful, yet easy-to-use models in an agreed-upon timeline and, in the process, that our customer's 'modelers' are enabled and empowered to be self-sufficient.

The SIM is ultimately responsible for the end-to-end deployment lifecycle of one, or many, strategic Anaplan solution implementations. As a SIM, you will be the primary point of contact for each of your deliveries, helping to provide regular awareness of the pulse of active projects to internal Leadership teams. You will also lead customer-facing meetings of varying sizes and profiles, ranging from operational management to C-suite.

**What you'll be doing**:

- Deliver high level presentations to audiences ranging from executives to system end users;
- Lead end to end project in collaboration with client project manager to a successful deployment of Anaplan solutions;
- Act as the key liaison and business partner to the client at both the project management and executive level as needed;
- Identify resource needs, handle resource time allocation and hold team accountable to deadlines
- Supervise project timeline and ensure landmarks are met;
- Handle issues and risk by clearly communicating both internally and externally, calling out as needed and deploying risk mitigation strategies as appropriate;
- Reporting on available resources, budget, and project status to project sponsors and customers;
- Ability to work on multiple, concurrent tasks and adapt to shifting priorities, demands and timelines;
- Effective communication and teamwork with project teams and collaboration with other departments;
- Understand priorities, scope, timeline, goals, and key landmarks;
- Maintain customer focus and demonstrate leadership to drive consensus and project related decisions;
- Handle client expectations appropriately with the ability to run through bold situations with positive outcome.

**Your qualifications, your influence**

To be successful in the role, you must possess the following skills
- Self-starter with a consistent record of driving customer success and aligning in sophisticated customer environments at the executive and department levels.
- Ability to understand customer requirements and work with Business Partners to best translate those into a simple, usable, yet high profit solution.
- Experience in an enterprise performance management, ability to partner with account executives, solution architects, customer success leadership, etc.
- Fanatical about customer success and tenacious at driving long-term customer value.
- Highly data-driven with a commitment to process. Passionate about driving and supervising a consistent implementation process with all customers in your portfolio.
- Excellent verbal and written communication skills.
- Standout colleague with the highest level of integrity.
- 5+ years of software project management, customer success management, and/or related experience
- Passionate about technology and how it can be leveraged to drive business impact

**Preferred skills and technical familiarity**

Adding additional insight, and a growth attitude, will elevate your contribution in this r

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