Customer Success Partner Id

3 weeks ago


Jakarta, Indonesia Brankas Pte Ltd Full time

**About Us**

Brankas is solving the "last mile" for Open Finance in emerging economies. Since launching in Indonesia in 2017, Brankas is now the leading Open Banking technology provider in Southeast Asia. Brankas’ technology empowers banks, fintech partners and users to build and activate real-time and secure APIs for payments, identity, transaction data, and more.

Our vision is to make modern financial services available to everyone.

**Job Title**:Customer Success Partner**

**Hiring Manager : Head of Implementation & Customer Success**

**Location**:Remote (South Asia)

**What do you get to do?**
- The Customer Success Partner (CSP) is the face of Brankas for their assigned customers.
- As a Strategic Partner, maintain a long term roadmap for each account where Brankas can add value &
fostering account growth through Product/Solution adoption
- Know the key stakeholders and build a relationship as a trusted adviser and be the
- Brankas counterpart to Business stakeholders
- Pull in Brankas Leadership (CEO, CTO, CPO) for senior management meetings
- periodically
- Pull in Brankas Sales for new sales and partner activities
- Increase customer satisfaction and retention
- Secure account as a potential reference in future opportunities
- This is achieved through building good relationships with customer stakeholders and helping them maximize
the value of their Brankas partnership by achieving their desired business outcomes.
- The CSP influences customer satisfaction by driving business value through adoption of Brankas
products/solutions and services, proactively monitoring customer health, and mitigating risk by orchestrating
engagement activities through continuous relationship management.
- The CSP has overall responsibility for the daily management of their assigned customer accounts
and is required to maintain a close working relationship with fellow Brankas customer-facing teams such as Product Team, Sales Managers and Project Teams.
- Expect to handle 8-10 Non-Enterprise customer accounts at any given time.

**What do we look for in you?**
- Customer orientation and focus on quality, as well as skills to interact/collaborate with customer IT and senior decision makers.
- Customer facing experience is essential.
- Ability to communicate effectively with individuals at all levels, internally and externally, with appropriate discretion where required.
- Ability to effectively influence Senior Stakeholders into completing necessary tasks
- Ability to deliver results under pressure, work independently, and take ownership of assigned tasks (pro-active driver, results-oriented, pragmatic)
- Excellent communication & presentation (soft) skills.
- Enthusiast, strong work ethic and a positive attitude.
- Business Level English language skills, written and verbal.

**Role Requirements**:

- Graduate with a Bachelor or Honors Degree in IT/Computer
- Science/Physics/Mathematics/Engineering/Business with IT or equivalent.
- 2+ years’ working experience with proven ability in a customer-facing role working with senior management level.
- Proven record in managing issues, scope, and quality while bringing areas of accountability and tasks to successful completion within the time requirements.
- Customer facing experience in a Services oriented technology company or consulting is highly desirable
- Experience in working in regional / virtual teams is a plus..
- Experience in Finance (Banking/Financials Institutions) and/or FinTech is a plus.
- Experience in transferring knowledge to others (coaching & mentoring) is a plus.
- IT Sales (Products or Services) experience is a plus.

**Why join us?**
- 100% remote work + flexible working hours
- Competitive salary + 13th month bonus + health insurance + benefits
- Leaders in Open Banking/Open Finance in South Asia
- TOWN (Time Off When Needed) leave policy (paid time off)
- Outstanding teammates who want to celebrate your success
- Mentorship and guidance
- Excellent leadership and network of individuals



  • Jakarta, Indonesia Brankas Full time

    **About Us** Brankas is solving the "last mile" for Open Finance in emerging economies. Since launching in Indonesia in 2017, Brankas is now the leading Open Banking technology provider in Southeast Asia. Brankas’ technology empowers banks, fintech partners and users to build and activate real-time and secure APIs for payments, identity, transaction data,...


  • Jakarta, Indonesia Anaplan Full time

    Anaplan. As the engine behind back-office system connectivity, you might not recognize our name, but our customers rank among the who's who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, and Bayer are just a few of the 2,000+ companies that rely on our best-in-class platform and its native AI capabilities to see, plan, and lead their businesses. By...


  • Jakarta, Indonesia SAP Full time

    **We help the world run better** **Customer Management** - The CSP has overall responsibility for the management of strategic cloud customer accounts, including account management strategies as well as engagement and expansion plans to ensure profitable growth within these customers. - The CSP is accountable to create and maintain a comprehensive view of...


  • Jakarta, Indonesia SAP Full time

    **We help the world run better** **Customer Management** - The CSP has overall responsibility for the management of strategic cloud customer accounts, including account management strategies as well as engagement and expansion plans to ensure profitable growth within these customers. - The CSP is accountable to create and maintain a comprehensive view of...


  • Jakarta, Indonesia Nimbly Full time

    We are a mobile solution that automates workflows, improving efficiency and generating cost savings by providing data-driven insights from field operations remotely and in real-time. Built by passionate founders and VC backed, Nimbly enables best in class companies like KFC, 7-Eleven, Under Armour, and Cargill to be more agile, deploying digital routines...


  • Jakarta, Indonesia SAP Full time

    **We help the world run better** **Key Responsibilities & Tasks** The **Enterprise Customer Success Partner (E-CSP) Expert** engages proactively and continuously with a finite number of larger, more complex customers to drive mutual success across the Land, Adopt, Consume & Expand (LACE) cycle. The E-CSP Expert helps larger, more complex customers achieve...


  • Jakarta, Indonesia SAP Full time

    **What we offer** **About the Role**: The Customer Success Associate has overall responsibility for the daily management of assigned Cloud customer accounts in SAP Intelligent Spend Business Network (ISBN) Line of Business (LoB). The mission is to increase customer retention, renewals and upsells by building strong relationships with customer stakeholders...


  • Jakarta, Indonesia Cultivate Full time

    **cultivate** began out of a desire to contribute to the start-up ecosystem by providing a service that fills the void left by others; an approachable fit-for-purpose solution for founders and leaders in the tech sector. Using innovative and collaborative approaches, we help emerging tech companies address hiring challenges and secure the best talent. And...


  • Jakarta, Indonesia Algoritma Full time

    As a Customer Success Specialist, you will play a vital role in helping our students succeed. Our students come from different backgrounds, and after completing our program, they will be ready to get hired by our partner companies. In this role, you will have the chance to make a big difference in the students lives by bringing in more partner companies,...

  • SAP Ariba

    3 days ago


    Jakarta, Indonesia SAP Full time

    **We help the world run better** SAP Ariba is the leading provider of collaborative business commerce solutions. SAP Ariba combines industry-leading software as a service (SaaS) technology to optimize the complete commerce lifecycle with the world's largest web-based community to discover, connect and collaborate with a global network of trading partners...


  • Jakarta, Indonesia Microsoft Full time

    Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...


  • Jakarta, Indonesia Cisco Systems Full time

    **What You'll Do**: As a Customer Success Manager, you play a crucial role in helping our customers successfully adopt and use Cisco technologies, driving value realization and growth. You will be the primary point of contact for customers, guiding them through software adoption and enabling them to accomplish their business and technical goals. Your...


  • Jakarta, Indonesia SalesCandy Full time

    Reporting Head of Customer Success Key Accountabilities Onboarding account & training users User support User's adoption of new or under-utilized features Defining and monitoring customer success Account renewal billing Account analytics UAT Key Responsibilities Submit discovered bug to the developer once confirmed that it is not a feature. Work...


  • Jakarta, Indonesia Hewlett Packard Enterprise Full time

    Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world. **Job specifics/responsibilities**: - Ensure a close, collaborative working relationship and alignment with the Channel Sales team - Is an integral part of...


  • Jakarta, Indonesia Kata.ai Full time

    Company Description Kata.ai is an Indonesian Conversational Artificial Intelligence company with a focus on creating technology to enhance the understanding of human conversations, improving the way humans collaborate with machines. Kata.ai’s Natural Language Processing (NLP) technology powers MultiPurpose chatbots (virtual customer service / virtual...


  • Jakarta, Indonesia Kredivo Group Full time

    What you will do: - Analyse how to grow Transaction with the merchant/partner - Liase & day to day management with merchant/partner - Work across functions in Business Development Team on merchant success, ensuring timely communication & merchant visibility. - Setting partner/merchant priorities, promo planning & user education. - Provide merchant...

  • Customer Success

    4 weeks ago


    Jakarta, Indonesia MileApp Full time

    **What You’ll Be Doing**: - Develop and maintain strong relationships with assigned customer accounts - Create and execute customer onboarding plans tailored to specific business needs - Monitor customer health metrics and proactively address potential issues - Conduct regular check-ins and business reviews with key stakeholders - Collaborate with...


  • Jakarta, Indonesia Adjust Full time

    Adjust, an AppLovin (NASDAQ: APP) company, is trusted by marketers around the world to measure and grow their apps across platforms, from mobile to CTV and beyond. Adjust works with companies at every stage of the app marketing journey, from fast-growing digital brands to brick-and-mortar companies launching their first apps. Adjust's powerful measurement...


  • Jakarta, Indonesia Eezee Full time

    The Customer Success Executive reports to the CS Team Leader and is responsible for supporting the commercial growth of Eezee through ensuring our customers get a delightful experience while building commercial relationships with new and existing customers. **Job Interactions & Interface**: This role interacts with cross-functional teams: BD, Operations,...


  • Jakarta, Indonesia McEasy Full time

    **Uraian Pekerjaan** - Develop and maintain strong relationships with our existing customers, ensuring their success and satisfaction with our solutions - Conduct regular check-ins with our existing customers to understand their needs, address challenges, and identify opportunities for product optimization. - Monitor customer health metrics, identify churn...