Client Service Manager

2 months ago

Jakarta, Indonesia Standard Chartered Full time

**The Role Responsibilities**
- Awareness of all the policies and procedures issued in relation to money laundering prevention
- Comply with all applicable Anti Money Laundering & Terrorist Financing (AML/TF) procedures
- Ensure strict compliance with all regulations and controls as set by the Bank and external regulatory authorities by all staff
- Ensure that effective arrangement are in place to comply with AML/TF requirements (CDD, Transactions Monitoring and Sanctions) as stipulated by Group & Local Regulator
- Helping the RM in performing CDD Periodic Review & Customer Data Updating
- Make prompt reporting of Suspicious Activity Report (SAR) to UKK Holder (Branch Manager) and to CMLPO at Head Office
- Ensure to join available AML/TF training (or e-training)
- Responsible for proper control of keys/ combination setting & password for safekeeping cash and valuable documents (if applicable)
- Ensure implementation of Clean Desk Policy
- Ensure kept no pre-signed blank form and customer copy ID
- Ensure customer data are kept properly in secured area
- Serve client in the Bank premises.
- Ensure that client being handled as per their needs or requests.
- Serve Client’s queries and complaints as per prevailing quality standard
- To note Client’s requests and complaints to be further actioned by related party and input them into the existing system.
- Ensure Client’s satisfaction on the service fulfil the target set.
- Perform selling of the approved Standard Chartered products to support Priority Relationship Manager.
- As a backup Client Service Executive (CSE) at the Branch.
- Minimum bachelor degree from any major
- Minimum 1 years in client sevices, account management or customer relations in financial services
- Strong verbal and written communication skills
- Customer-focused with a proactive approach to service delivery
- Proficicency in Microsoft Office Suite

**About Standard Chartered**
- We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.- Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.- Together we:
- **Do the right thing** and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- **Never settle,** continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- **Are better together,** we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

**What we offer**

**In line with our Fair Pay Charter,** we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.- **Core bank funding for retirement savings, medical and life insurance,** with flexible and voluntary benefits available in some locations.
- **Time-off** including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days).
- **Proactive wellbeing support** through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- **A continuous learning culture** to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- **Being part of an inclusive and values driven organisation,** one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

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