SOC Technical Specialist

1 week ago


Jakarta, Indonesia Trend Micro Full time

**When you join Trend, you become part of a unique and diverse global family and you get to work towards a world safe for exchanging digital information.**

**Responsibilities**:

- Develop innovative solution offerings in support of GTM strategy for SOC partners.
- Partner with SOC Services sales lead and SOC team with offering creation, go-to-market strategy, and execution.
- Provide market and customer analysis, solution and business case development.
- Ability to work effectively with all areas of the organization: product management, sales, marketing, BD, Ops etc.
- Customer engagement and relationship development for solution offering evangelism, and requirements gathering
- Working with Product Management, Technical Marketing, SOC/SP and R&D to create requirements and product features for our large customers and provide feedback from customers
- Provide design and best practice guidance for rollout, implementation, and policy conversion during the 'pre-sales' process for strategic opportunities. The Technical Specialist will take ownership of advanced 'proof of concept' testing in strategic accounts either at the customer site or lab facilities.
- Provide SOC Services related product update and enhancement training to other SEs in the region or theatre
- Provide demos for strategic prospects and current accounts in all facets of Trend Micro MXDR offerings and integration in existing data center environments.
- Work with BU SE to create SOC enablement plan and provide advanced 'Partner SE' training for updates in the Offering in line with TM Product updates
- Work with customers & ecosystem partners to build / design solutions for different offerings.

**Qualification Requirements**:

- Proven experience working with SOC Providers with Service definition, Architecture build, and Service delivery.
- In-depth knowledge in the area of focus for this specific TS role - both from a technology and a business driver standpoint, with understanding of terms such as SLA’s, etc.
- Demonstrable experience in securing these environments.
- BSCS or equivalent and 10+ years of experience as an SE or systems integrator
- Experience & Understanding of Security & latest trends in security
- Industry Certifications in Security space will be added advantage
- Experience & Good Understanding in Data Center, Public & Private Cloud, SDN & Virtualisation
- Experience with Security technologies such as Next-Generation Firewalls, IPS, URL Filtering, Anti-Virus, EDR solutions, etc.
- Working knowledge of SIEM and threat analytics will be beneficial.
- Experience & good understanding of API’s, orchestration tools etc will be added advantage
- Good understanding of Unix/Linux and Windows operating systems. Scripting will be an advantage.
- Demonstrable experience with systems installation, configuration and administration of routers/switches, operating systems (prior Active Directory/LDAP experience desirable)
- Experience selling, demonstrating, installing and troubleshooting network infrastructure security products.

**Other Requirements**:

- Self-motivated
- A Team Player
- Strong communication (written and verbal) and presentation skills, both internally and externally
- Strong problem finding and solving skills, ability to analyse complex multivariate problems and use a systematic approach to gain quick resolution, even under duress
- Super organizational skills
- "Whatever it takes" attitude and motivation to do whatever necessary to assist in closing a deal.

**Preferences**:

- Experience working with Service Providers and understanding of SOC/SOC Provider centric go to market approach.
- Experience from companies in the enterprise networking security space.
- Experience installing and configuring a virtual environment

We embrace change, empower people, and encourage innovation. Join Trend Micro and Thrive with us.


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