SOC Team Lead

4 days ago


Jakarta, Indonesia NTT Ltd Full time

At NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure. We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment.

At NTT we trust our employees to do the right thing, even when no one is watching, which is why we offer flexibility in the workplace. The majority of our roles are hybrid, meaning we encourage a balance of working from home and our local office. Ask our recruitment team if this is a hybrid role.

**Want to be a part of our team?**

Do you think you have what it takes to lead NTT MCIS’s SOC operations day in and day out? Does being a technical lead and management hybrid pique your interest? If you said yes to both, the SOC Team Lead position may be for you. Here at NTT MCIS, the SOC Team Lead is the main leader for the SOC in day-to-day operations.

As a SOC Team Lead, you will translating technical asks and events into achievable tasks and understood root causes. The team will lean on you for next steps and technical expertise. Communication is key to the Team Lead who represents the analysts before upper management as well as groom the SOC behind the scenes. This opportunity will require availability after hours, weekends, and holidays as incidents arise. The SOC operates remote with periodic onsite meet ups.

**Working at NTT**

**ESSENTIAL FUNCTIONS**:

- ** Lead the SOC Team in Day-to-Day functions.**
- Oversee the maturity of the SOC Team’s skillset ranging from triage capabilities to usability of security tools that fall under SOC scope.
- Review team performance metrics, coach areas of improvement, and ensure KPIs are met.
- Delegate SOC work as necessary, drive projects, and reduce tribal knowledge.
- Manage the onboarding process, shadowing opportunities, and internship program.
- Act as middleman between the SOC Team and upper management, facilitate team meetings, and perform one on ones.
- ** Operate as a SOC Technical SME**:

- Function as the technical escalation point within the SOC Team.
- Design and improve SOPs in relation to new business or short comings.
- Perform analysis of security events detected by hosts, network, and security-oriented tools.
- Seek resolution of complicated or undefined customer requests.
- ** Enhance Detection and Triage Capabilities**:

- Identify problems with SIEM rules, visibility, overall maturity, and drive remediation.
- Be capable of identifying root causes of alarms to avoid false escalations to the incident response team.
- Provide next steps to the SOC when a root cause is not yet determined.
- Ensure “post-triage” activities are facilitated by the team such as rule tuning, remediation effort, or requesting additional verbosity of events as required.
- ** Additional Duties as Requested.**

**MINIMUM QUALIFICATIONS**:

- Previous background in IT security required.
- Previous experience leading teams required.
- Strong understanding of how matured SIEMs should operate.
- Moderate understanding of Incident Response required.
- Moderate understanding of Cyber Threat Intelligence required.
- Experience communicating security concepts with various audiences ranging from tech savvy to non-technical.

**PREFERED SKILLS**:

- BS degree in relevant field or equivalent work experience.
- IT, ITIL, and Security related certifications desired.
- Experience collaborating with teams in different regions of the world is helpful.
- Experience in building teams during mergers is useful.
- Exceptional verbal and written presentation and organizational skills.
- Project Management skillset is useful.
- Ability to identify and drive automation opportunities.

**What will make you a good fit for the role?**

**Equal opportunity employer**

NTT is proud to be an equal opportunity employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.



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