Customer Operations

DepartmentOperations- LevelExperienced (Team Lead)- LocationIndonesia - JakartaThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root...

As a Customer Service Operations Supervisor, will be responsible for managing our customer service operations team sub-ordinate. The individual will have contact with customers, carriers/partners and potential customers on a daily basis. must ensure the team/subordinate is proactive in providing quality customer service and collaborating operational and have...

Gambaran Pekerjaan Sebagai Customer Service & Operation Specialist anda akan bertugas untuk membuat, meningkatkan, dan memelihara dasbor pemantauan SLA untuk semua departemen operation. Mengelola laporan, dan tinjauan kinerja di setiap departemen operation secara mingguan dan bulanan Kualifikasi - Pendidikan Minimal S1 Skill yang Dibutuhkan - Customer...

**Our vision is to transform how the world uses information to enrich life for all.** Join an inclusive team passionate about one thing: using their expertise in the relentless pursuit of innovation for customers and partners. The solutions we build help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it...

200 years ago, Bolloré Group was born. Today, one of Bolloré Group’s fastest growing business sectors, Bolloré Logistics, have grown to become the world’s top 10 players in freight forwarding and logistics with a powerful network spread across 106 countries, 607 sites with over 20,000 employees. We pride ourselves having developed specific expertise...

**Responsibilities** - To handle inquiries from customers, provide appropriate feedback and alternatives within the time limit. - Follow up to ensure resolution, keep records of customer interactions. - Communicate, build and develop good customer relationships. - Maintain and update customer databases and filing system. - Daily Input of data into database...

RecruitGo is hiring on behalf of our client in Freight Forwarding Industry **Responsibilities**: - Act as the primary point of contact for customers regarding the inquiries and shipments. - Address customer questions and issues promptly, ensuring high levels of satisfaction. - Manage the logistics of airfreight and oceanfreight shipments, including...

DepartmentOperations- LevelExperienced (Individual Contributor)- LocationIndonesia - JakartaThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and...

**Vonage Mission**: Vonage is the emerging leader in the $100B+ cloud communications platform (CPaaS) market. Our Customers depend on our APIs and SDKs to connect with their customers all over the world, and rely on our contact centre and back office solutions to improve their interactions with end customers by ensuring quick and efficient engagement. As...

He/She responsible also to lead projects for optimize, simplify, and improvement of Customer Service process. Responsible for overall CS operation for Health & Hygiene BU. The role of operation to manage and coordinate among distributors, sales, logistic, planners, and finance to ensure all the process ordering up to shipment is accordance with the agreed...

**Position Overview** RecruitGo is hiring on behalf of our client in Freight Forwarding Industry **Responsibilities**: - Procure the most effective option based on rates, transit time, customers’ requirements, etc. - Develop unique solutions to achieve maximum efficiency (e.g. transshipments, etc.). - Act as Control Tower for the region. - Oversee and...

Company Description Gravel is a growth stage startup disrupting untapped industry in Indonesia. Our startup is still in stealth mode located in Central Jakarta. Our team hailed from UC Berkeley, and also top companies from the Bay Area and Indonesia, such as Grab, Gojek, Shopee, Traveloka, OVO, etc. **Job Description**: - Respond promptly and...

**Location**: - Jakarta Jakarta**Work Type**: - Full Time**Salary**: - 30000000 to 50000000- PERSOLKELLY is one of the largest recruitment firms in Asia Pacific providing clients with comprehensive end-to-end workforce solutions, enabling us to leverage their connections as one of the largest recruiting firms in Asia Pacific.- We are now seeking a...

We are seeking an experienced Customer Experience Specialist to join our team and improve our customer experiences. You will be responsible for statistically analyzing various operational data and adjusting operational strategies in a timely manner, handling any operational issues and customer complaints, identifying ways to improve customer...

We are seeking an experienced Operation Specialist to join our team and optimize day-to-day activities to enhance the customer experience. As an Operation Specialist, you will be responsible for monitoring workplace flow and adjusting operational strategies based on Standard Operating Procedures (SOP). You will be responsible for statistically analyzing...

CX & Opex Manager is responsible for ensuring exceptional patient experiences at every touchpoint within the dental clinic. This role focuses on patient satisfaction, process improvement, and overall service excellence. This role will oversee front-desk operations, patient communications, feedback management, and service quality to create a welcoming and...

As a Customer Service Manager, you will be responsible for leading the customer support team and delivering extraordinary service to our customers. You will be at the forefront of our commitment to providing number one service and will have a direct impact on customer satisfaction and loyalty. **Job Description**: - Responsible and accountable for the...

**Passionate people create exceptional things** Did you know that the solutions we develop are a key part of most industries? Electronics, medical research, renewable energy, food production, infrastructure and many more. We´re everywhere! Working with us means working with the latest technologies and groundbreaking, sustainable innovations. With our...

9,000,000 IDR ~ 11,000,000 IDR - Jakarta- Education: Min. Bachelor Degree in any major - Language: Japanese Advance Level (JLPT N1/N2 certified) - Fluent in English - Experience: Min. 1-year related experience as a Customer Support or Service - Willing to work in shifting mode (24/7) including public holidays. - Knowledge of the Travel or Customer Service...

Primarily responsible in handling customer inquiries, requests, feedback and complaints and escalate them to appropriate department to complete the inquiry. - Resolve complaints, provide appropriate solutions, alternatives and ensure resolution within a given timeframe. - Maintain the daily targeted numbers of resolved inquiry status within comitted SLA /...