Customer Operations Manager

Job SummaryWe're seeking an experienced professional to join our team as a Customer Success Operations Manager. In this role, you'll be responsible for developing and executing strategies to drive customer success and growth.Key ResponsibilitiesDevelop and implement OKRs for customer success processes and resultsCoordinate team responsibilities and capacity...

DepartmentOperations- LevelExperienced (Individual Contributor)- LocationIndonesia - JakartaThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and...

DepartmentOperations- LevelExperienced (Team Lead)- LocationIndonesia - JakartaThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root...

The Head of Customer Service Operations will play a crucial role in leading our customer service delivery team in Indonesia. This individual will be responsible for driving the digital services transformation for industry services, aligning and developing new capabilities to support customers and service delivery.Main Accountabilities:Leading Service...

**Job Description Summary**: Coach, drive and manage Lean behaviors, principles, and tools by partnering with Operating Leaders in business management roles (e.g. GM General manager of Business Unit, or Executive Lead of a Function). Drive cultural transformation resulting in step-change in operational business metrics. May also be roles that are part of...

As a Customer Service Manager, you will be responsible for leading the customer support team and delivering extraordinary service to our customers. You will be at the forefront of our commitment to providing number one service and will have a direct impact on customer satisfaction and loyalty. **Job Description**: - Responsible and accountable for the...

CX & Opex Manager is responsible for ensuring exceptional patient experiences at every touchpoint within the dental clinic. This role focuses on patient satisfaction, process improvement, and overall service excellence. This role will oversee front-desk operations, patient communications, feedback management, and service quality to create a welcoming and...

**职务名称**: FedEx Express APAC **Job Title**: Manager Operations **职务申请 ID**: RC134542 **地点**: Jakarta, 印度尼西亚 Jakarta, 印度尼西亚 **Work Shift**: FTN: Full Time 1st (Indonesia) **职务类型**: Regular Ramp/ Air Operations (P&P and Audits), Ramp & Gateway Operations, Air Feeder Linehaul, Air Network Support, Linehaul...

18,000,000 IDR ~ 20,000,000 IDR - Jakarta- Education: Min. Bachelor Degree in any major - Language: Business Level English - Experience : Minimum 3 years of working experience as Operation Manager at logistic company and currently working as Operation Manager - Have PPJK Certificate is a must **About work**仕事内容について**: Managing overall Air...

**Position Overview** RecruitGo is hiring on behalf of our client in Freight Forwarding Industry **Responsibilities**: - Procure the most effective option based on rates, transit time, customers’ requirements, etc. - Develop unique solutions to achieve maximum efficiency (e.g. transshipments, etc.). - Act as Control Tower for the region. - Oversee and...

About AvomindAvomind is a forward-thinking House of Brands, revolutionizing the retail landscape with an innovative New Retail Ecosystem. This ecosystem caters to Indonesian millennials and beyond, delivering consumer delights and elevating urban lifestyle through:Digital Technology.Everyday Lifestyle Experiences.Seamless Personalized Services.With over 200...

**Company Overview** **Our Vision**:To improve the lives of everyone by having a Sterra product in every home. **Our Mission**:To create high-quality, functional, sleek, and mínimalistic home products at revolutionary prices, and become every home’s partner. **Role Purpose** - Lead day-to-day execution of warehouse, fulfillment, installations, and...

We are seeking a seasoned Customer Experience Manager to lead our customer support, service operations, and experience strategies in the fintech industry. This role requires a customer-centric leader who can enhance service quality, optimize customer satisfaction, and drive operational efficiency while ensuring compliance with fintech industry...

Key ResponsibilitiesAs a Customs Clearance Manager, you will be responsible for overseeing our customs clearance operations, ensuring that all shipments are cleared through customs efficiently and effectively.You will manage a team of customs brokers, providing guidance and support to ensure that all necessary documents are prepared and submitted on time.A...

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations. **Join us on our journey for a better tomorrow.** **Your Role** **Mission** - To develop and implement the...

This is an exciting opportunity to lead the end-to-end operation of a fast-growing logistics company. Our client is a leading logistics provider focused on delivering reliable and efficient logistics solution services.Our client is well known for their customer-centric approach and ability to adapt quickly in a dynamic industry.Oversee the day-to-day...

The Chief Operating Officer - Customer Experience at Amar Bank will be responsible for leading our efforts to deliver exceptional customer experiences across all touchpoints. This individual will develop and implement strategies that enhance customer satisfaction and drive business growth.Key Responsibilities:Develop and implement operational processes to...

At Cove, we are a team player and support team members especially when faced with challenges by being able to be depended on. We communicate proactively, listen to, and highly value the inputs of others by giving constructive feedback in a positive as well as supportive manner. Everyone in the team is motivated to grow and are comfortable staying agile and...

Location: Jakarta, Indonesia Thales people architect solutions that enable two-thirds of planes to take off and land safely. We create in-flight entertainment systems that engross 50 million fliers every year and we develop the avionics that control the world’s largest commercial aircrafts. Our simulators train the next generation of pilots for fighter...

**Passionate people create exceptional things** Did you know that the solutions we develop are a key part of most industries? Electronics, medical research, renewable energy, food production, infrastructure and many more. We´re everywhere! Working with us means working with the latest technologies and groundbreaking, sustainable innovations. With our...