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Operation Manager, Idc

6 months ago

Jakarta, Indonesia Atlas Copco (Thailand) Limited Full time

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

**Join us on our journey for a better tomorrow.**

**Your Role**

**Mission**
- To develop and implement the Operational Strategy so as to achieve sustainable profitable growth in line with divisional plans and ensure customer satisfaction.
- To develop people management to to deliver the strong commitment of high quality service to Atlas Copco IT customers.
- Good collaboration to service manager, exchange technical and sales information to ensure right technical proposal with the right budgetary and control on the operation side to secure profitability growth

***
**To succeed, you will need**
- Be responsible for all technical staff’s competence development from mapping, training to certification.
- Ensure the continuously improvement on customer satisfaction measured by regular survey.
- Plan and manage the service operational budget to ensure the efficiency of IT service.
- Maintain regular contact with key customers to identify the customer’s requirement, analyze their demands and deliver gap closure plan. This may include working with the service team on problem solving for technical issues.
- Develop and optimize the South East Asia service network of all field, workshop and onsite to ensure the lead time, quality and efficiency.
- Continuously standardize and improve the service operation workflow so as to improve the quality and efficiency.
- Interact with other function (such as project and sales) to setup and optimize the cross functional processes.
- Audit the exits workflow to make sure the execution.
- Be responsible for the service operational KPIs and ensure the target fulfillment.
- Be responsible for people selection and development, i.e. interview, coaching and counseling of the employees.
- Take full responsibility for service operation team including service operation capacity fulfillment and technical people/competence development to meet the business growth requirement.
- Keep effective interaction with MVI/GI/SCE sales managers to ensure the customer satisfaction in territory and key account collaboration strategy execution.
- Control and develop service workshop under high calibration standard.
- Manage service schedule, preventive maintenance for all customers. - Tool Management center resource management and branding
- Service Product Portfolio Management
- Development of Certified Service Partners

**In return, we offer you**
- Fully support by management team.
- Global operation network
- Bright futire for career growth in service division

***

**City**
Jakarta

**Recruiter**

**Hiring Manager**
Pruetthipong Sangsiri

**Diverse by nature and inclusive by choice**
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.