Operations Manager
16 hours ago
Avomind is a forward-thinking House of Brands, revolutionizing the retail landscape with an innovative New Retail Ecosystem. This ecosystem caters to Indonesian millennials and beyond, delivering consumer delights and elevating urban lifestyle through:
- Digital Technology.
- Everyday Lifestyle Experiences.
- Seamless Personalized Services.
With over 200 outlets and +1 new store added every other day, Avomind rapidly iterates, constantly reinvents, and obsessively experiments in product innovation and consumer experience.
The RoleWe are seeking a results-driven Head of Clinic Operations to lead our growing network of clinics. This critical role involves ensuring smooth daily operations, fostering strong relationships between head office and clinics, improving customer experiences, optimizing supply chain costs, and driving clinic sales.
Key Responsibilities- Enable Key Business Initiatives:
- Act as a bridge between head office and clinic teams, effectively communicating strategic directives and cascading new initiatives to the ground, as well as ensuring strict adherence.
- Gather valuable insights from the field and share them with the head office to inform business decisions and strategy.
- Foster strong relationships with clinic managers and staff, providing guidance and support to ensure alignment with company goals.
- Operational Excellence:
- Oversee the day-to-day operations of multiple clinics, ensuring smooth running and adherence to SOP.
- Identify and implement operational procedures to optimize resource utilization and minimize costs.
- Establish and monitor key performance indicators (KPIs) to measure operational effectiveness and identify areas for improvement.
- Directly drive clinic level sales through close management of staff performance.
- Customer Experience:
- Prioritize customer satisfaction and experience as a key driver of business success.
- Proactively identify opportunities to enhance customer experience, such as improving wait times, enhancing service quality, and implementing innovative customer engagement strategies.
- Drive initiatives to improve customer feedback mechanisms and address customer concerns promptly and effectively.
- Supply Chain Management:
- Oversee the efficient management of the supply chain, ensuring optimal stock levels and minimizing inventory costs.
- Monitor and control operational expenses, identifying cost-saving opportunities and implementing strategies to reduce costs.
- Collaborate with procurement and logistics teams to optimize the supply chain and ensure timely delivery of supplies.
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