Insurance Operations Manager
1 day ago
At Iglooinsure, we are committed to empowering companies to mitigate operational risk, unlock new revenue streams, and enhance their existing offerings. Our innovative approach enables businesses to thrive in a rapidly changing market.
We are seeking talented professionals to join our team, where we prioritize collaboration, empathy, and a culture of continuous learning. If you share our passion for creating impact and doing good, we invite you to explore opportunities at Iglooinsure.
About the PositionWe aim to provide people with the freedom and confidence to pursue their passions, knowing they're protected. As a leading regional insurtech, we are driven to innovate and create a people-first experience in the insurance sector.
Key Responsibilities- Create an annual operating plan & resource allocation for the operations department in Indonesia, focusing on operational excellence and stakeholder satisfaction.
- Own operational improvement initiatives in Indonesia, encouraging innovation and efficiency throughout internal processes.
- Develop customer service operations strategy, including SLA design, performance tracking, and NPS growth.
- Use data analytics to inform decision-making, monitor ops performance, and drive management decisions.
- Lead, manage, and mentor operations teams in Indonesia, promoting personal growth, development, and career advancement.
- Collaborate with cross-functional teams to identify pain points and improve processes, enhancing scalability.
- Manage vendor relationships to ensure strategic partnerships supporting business growth.
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