Sales Manager Idn

4 days ago

Denpasar, Indonesia Marriott Vacations Worldwide Full time

**JOB SPECIFIC TASKS**:

- Ensure the profitability of the Sales Gallery by exceeding sales targets at or below budgeted costs, with a focus on ‘profitability’, rather than just on a ‘strictly volume driven’ basis through appropriate management of the sales team and their performance, control of cancellation rate and the appropriate use of FDB’s.
- Develop, maintain and enhance the MVCI ‘Culture of Excellence’ in all facets of the Sales Gallery operation, while building strong team values.
- Assist the Sales Manager in the overall management of the Sales Gallery including the development, training and mentoring of Sales Executives and International Sales Executives.
- Ensure that the appropriate number and quality of Sales Executives and International Sales Executives is maintained at all times to meet budgeted Guest tours. Take responsibility for the recruitment activity, training, development and performance measures of Sales Executives and and International Sales Executives as appropriate.
- Coordinate and supervise the initial sales induction program with new Sales Executives and International Sales Executives.to ensure a complete understanding of the sales process and MVC AP product offering.
- Supervise the daily operational aspects of the Gallery ‘Sales Floor’ through participatory Management.
- Conduct and/or supervise the daily ‘general’ sales meeting of no less than Thirty (30) minutes prior to the first presentation time, ensuring the content delivers a ‘strong motivational message(s)’ to ensure high energy, passion and enthusiasm are the key drivers of all Sales Executives as they commence their work day, practise the ‘praise in public, chastise in private’ principal in leading the sales team.
- Ensure each Manager inclusive of yourself conducts regular (at least twice weekly team) meetings and one-on-one training and performance reviews with their assigned Sales Executive and International Sales Executive team members.
- Assist the Sales Manager in conducting regular, at least twice weekly sales management meetings including New Member Liaison Associates to review both the week and period to date performance of the team as a whole versus budget targets, and to strategically plan out action steps and goals to ensure peak performance and budget attainment through high close percentage, reduced cancellation rates and average points per contract.
- Develop, conduct and supervise regular weekly formal group training sessions of all Sales Executives and International Sales Executives.on selected aspects of the sales presentation, or other motivational, instructional topics, with the objective of ensuring the delivery and integrity of the sales process is not compromised or deviated from. Ensure consistency with MVC AP approved training, development and motivational programs.
- Mediate, counsel and resolve in a timely manner any issues betweenthe Sales Executives and International Sales Executives., to ensure the ‘attitude and mood’ of the team is harmonious with a spirit of each Associate seeking to assist one another for a win-win situation, Ensure that ‘positive reinforcement and recognition’ is a regular part of your interaction with all Gallery Associates.
- Manage the sales floor during sales presentation times ensuring availability to assist Sales Executives and International Sales Executives and ensure that Guest tour flow is smooth and efficient.
- Manage the Daily Sales Executive and and International Sales Executive ‘Rotas’, ensuring it’s set and accurate, maintain the Weekly & Period to date sales ‘Performance Board’ for Sales Executives and International Sales Executives., daily updating the board to enable all associates to be able to see actual production versus their weekly/period goals.
- Ensure that timely and effective formal performance reviews are conducted each period end, and also on a quarterly and annual basis.
- Monitor and manage the performance of individuals daily in accordance with agreed minimum performance standards and exercise disciplinary action within Company guidelines as necessary.
- Ensure all Gallery Associates adhere to all Company and any Governmental compliance requirements, general MVC AP policies and procedures and specifically all sales departmental related policies and best practises and that all Sales Gallery Associates act, at all times to ensure the ‘Guest Experience’ and the integrity of the ‘Marriott’ brand name are not compromised, ensure all Gallery Associates represent the company in an ethical, moral and professional manner at all times.
- Lead by example by maintaining high standards and professional leadership, inspire, motivate and be an active participant in assisting with sales closing and sales floor supervision during presentation times.
- Respond to and manage in a timely manner any Guest concerns or complaints in conjunction with any relevant departments i.e. Marketing, Guest Relations etc.
- Regularly update the Sales Manager with any r

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