Consumer Care Executive
4 weeks ago
**Location**: Jakarta
**Job Responsibility**:
Melakukan perencanaan dan eksekusi campaign sesuai jadwal serta memberikan laporan performa campaign
Membuat laporan / data tracking bulanan sebagai support data untuk Monthly Report yang comprehensive
Memastikan semua data yang berasal dari front channel masuk kedalam CRM Odoo system
Melakukan review, analisa dan rekomendasi untuk setiap channel akuisisi
Melakukan pekerjaan Administratif seperti membantu mengurus perjanjian, menerima invoice dari vendor dan memproses untuk pembayaran ke Finance
Membantu CRM business process seperti loyalty program, bekerja sama dengan technical support untuk system improvement
Penanganan Complaint yang masuk untuk bisa di teruskan kepada tim terkait dan juga menyusun laporan mengenai Complaint setiap bulannya
**Qualifications**:
Pendidikan Minimal S1 Teknik / Sains / Statistika / Digital Marketing (IPK mínimal 3.00 /4.00)
Memiliki pengalaman mínimal 1 tahun di bidang CRM atau digital marketing
Mahir dalam mengoperasikan Microsoft Excel
Memiliki kemampuan dalam pengolahan dan analisa data
Memahami konsep Consumer Journey
Memiliki kemampuan komunikasi dan interpersonal yang baik
Inisiatif, kreatif, Fleksibel dan mampu menyesuaikan diri terhadap perubahan
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