Service Delivery
2 weeks ago
Persyaratan
- Bachelor’s degree is preferable.
- Current and proficient user of WFM systems/tools for Fiber networks would be an advantage
- A proven ability to motivate teams
- MS Office
- An exceptional communicator who can build relationships with ease and displays expert level written and verbal communication skills
- Ability to multi-task and prioritize across a range of conflicting interests, dealing with rapidly evolving priorities effectively
- Exemplary attention to detail, capable of taking in large amounts of information accurately whilst remaining highly, analytical, and numerate
- A proactive attitude and willingness to adapt to the requirements of a fast
- growing organization with the ability to influence at all work levels.
- MS Excel Proficiency is a must
Tanggung Jawab
- Manage Work Orders for customer installation and Fault Repair
- scheduling, dispatching to technician, ensure work is completed
- handle complaint related to schedule installation & troubleshooting customer and create service calls as necessary.
- Create service schedules, assign calls to technicians, and ensure routes are completed.
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