IT Service Delivery Manager

4 days ago


Jakarta, Jakarta, Indonesia PT Nusa Satu Inti Artha Full time
Key Responsibilities:
  • Identify and troubleshoot IT service issues, implementing fixes and workarounds.
  • Contribute to the design and implementation of new IT services and applications.
  • Develop and maintain relationships with key stakeholders, including merchants and IT teams.
  • Ensure compliance with regulatory requirements and industry standards.
  • Liaise with vendors and suppliers to negotiate contracts and services.
Qualifications:
  • Bachelor's degree in Computer Science, Engineering, or related field.
  • At least 2 years of experience in IT service management and delivery.
  • Proven track record of improving service quality and reducing downtime.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.


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