Service Delivery Agent

5 months ago

Jakarta, Indonesia HAUD Systems Full time

**Are you a Tech graduate that is fluent in English with excellent communication skills?**

**Are you keen to join an International Technology focused business that has a footprint across the globe?**

**Are you keen to join a team where you get hands-on training and form part of a learning and development programme?**

**This could be the start to your career journey, and HAUD would like to be part of it**

We are searching for **dynamic graduates who have completed certifcations or degrees in areas of technology / telecommunication / software development / IT engineering - or perhaps you are just a "tech guru" and you are want to work for a leading tech company.**

This opportunity is in the Service Delivery Centre as a Service Delivery Agent. In this role you will be tasked with ensuring proper monitoring control and reporting of HAUD’s customers’ traffic. The main purpose of the 24/7 Service Delivery Team is to ensure effectiveness in the solutions and services provided by HAUD and deliver on promised targets and SLAs.

You will benefit from company provided training usually held in its offices in Europe and/or Asia. Such training could be system specific as well as personal development training on technologies as required by the company. You can really boost your skills, gain business experience, improve your comunication skills, all while building your career with HAUD.

**Role and Responsibilities**:

- Perform regular scheduled testing using handphone and computer
- Collect data for analysis and reports
- Create reports using Word and Excel
- Liaise internally with the commercial and technical departments regarding client and system data
- Monitoring and analysis of messaging traffic and rule implementation
- Proactively provide feedback and findings from analyzing data
- To perform shift work duties on a 24x7 basis from Monday to Sunday including public holidays

**Requirements**:

- Proficiency in spoken and written English (this is an English speaking position)
- Previous experience in business operations/customer service or support role will be considered an asset
- Knowledge of the telecommunication industry will also be considered an asset
- Able to perform shift work duties 24x7 Monday to Sunday and public holidays and field work whenever necessary
- Key characteristics: multitasking, resourcefulness, self-motivated, ability to learn new things

**Benefits**
- Annual Performance Bonus (based on company and individual KPIs)
- Private Medical Insurance
- Travel Allowance
- Wellbeing Allowance
- Learning and Development Program
- Staff recognition and career growth
- Shift working model (Jakarta)
- International and multi-cultural working environment

**About Us**:
For most Mobile Network Operators, SMS A2P is a sleeping giant. Total addressable revenue is stagnant - coming from either fixed price wholesale, or traffic eroding price hikes. HAUD’s complete Messaging Revenue Platform is an industry game-changer allowing MNOs to break free of traditional growth constraints and create attractive revenue strategies which can be enforced through our award-winning SMS firewall and billed via automation.

**What is it like to work here**:
We are a hyper-growth, global organization with innovation, diversity and inclusion at the heart of everything we do. We know work makes up a massive part of our lives, that’s why our flexible working model ensures that our teams have a healthy work/life balance. We invest in our employees to grow within the business and to continue to develop themselves through our learning and development programs, providing room for internal promotion and longevity.

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