Head of Service Delivery

3 days ago


Jakarta, Jakarta, Indonesia Talent Search Recruitment - Indonesia Full time
About Us:
Talent Search Recruitment - Indonesia is a leading recruitment agency specializing in insurance placements. We are committed to providing exceptional service to our clients and candidates. Our team of experts has extensive knowledge and experience in the insurance industry, ensuring that we understand the unique needs of our clients and can provide tailored solutions.

Job Summary:
We are seeking an experienced Head of Service Delivery to lead our Placement team. The ideal candidate will have a strong background in insurance placement and customer service management, with excellent leadership and negotiation skills. This role involves overseeing the Placement team, ensuring smooth operations, and maintaining strong relationships with insurance companies and clients.

Responsibilities:
  • Develop and implement effective strategies for insurance placement and customer service.
  • Monitor and ensure the placement process meets established criteria and standards.
  • Determine the security list for placement and conduct regular evaluations.
  • Negotiate with insurance companies and approve insurance closure proposals or amendments.
  • Evaluate and assign tasks to the Placement team.
  • Verify placing slips and quotation slips before sending them to insurance companies and clients.
  • Monitor customer responses to quotation slips and ensure timely follow-up.


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