Advise and Implementation Service Delivery Manager

4 days ago

Jakarta, Indonesia PT Kyndryl Solutions Indonesia Full time

**Why Kyndryl**

Our world has never been more alive with opportunities and, at Kyndryl, we’re ready to seize them. We design, build, manage and modernize the mission-critical technology systems that the world depends on every day. Kyndryl is at the heart of progress — dedicated to helping companies and people grow strong. Our people are actively discovering, co-creating, and strengthening. We push ourselves and each other to seek better, to go further, and we carry this energy to our customers. At Kyndryl, we want you to keep growing, and we’ll provide plenty of opportunities to make that happen.

**Your Role and Responsibilities**
- Take ownership of the country-level A&IS Project Portfolio Plan to drive overall Kyndryl business delivery performance.
- You will be accountable for the P&L of their respective A&IS business
- Set relevant targets for A&IS project managers and practitioners in-country to achieve country delivery objectives and drive market share/portfolio expansion
- Foster C-suite client relationships to provide delivery progression insights capability development and evolution
- Nurture the A&IS community securing best-in-class employee engagement and ability to attract world-class talent

**_ Key Responsibilities: _**
- The A&IS Country Project Portfolio Leader has the overall accountability for the strategy and financials of their respective A&IS business deliveries. Additional responsibilities include: _
- Set the direction for the Project Managers, Technical Practitioners and supporting partner such as Global delivery SMEs to meet the A&IS revenue objectives, gross profit, drive market share/portfolio expansion and achieving the best-in-class client satisfaction over the project deliverables.
- Establish project portfolio performance objectives for the Project Portfolio Country/Strategic Markets Leader, including prioritization of projects when resource constraints exist.

Partners with the Global A&IS Service Line and Domain Leaders set the direction for the A&IS Domain upline leaders in country or SM and provide continual improvement feedback on delivery capabilities, development and execution.
- Client Priorities_
- _ Understand the competitive landscape and market dynamics in order to establish a differentiated and compelling value proposition for A&IS services_
- _ Foster client C-suite relationships to secure client references and infuse the “voice of the client” into portfolio development_
- _ Alignment of A&IS capabilities in-country with client demand_
- _ Attain high client satisfaction (NPS) while maintaining profitable delivery_
- _ Seeks solutions to minimize client impact when prioritization of resources is required or to recover troubled project performance_
- Business Priorities_
- _ Work with the Kyndryl Country President to establish the A&IS strategy for market growth_
- _ Ownership of the P&L for the country A&IS business_
- _ Sets the direction to meet the A&IS revenue and GP objectives and drive market share/portfolio expansion_
- _ Establishes project portfolio performance objectives_
- _ Optimizes the country economic model balancing cost rates, bill rates, utilization, etc. to enable healthy margins and support investments_
- People Priorities_
- _ Maintains a balanced country-wide career progression program, working across Kyndryl in-country, focused on rewarding and leveraging market-relevant expertise_
- _ Deliver high employee engagement across the A&IS community within the country_
- _ Support the onboarding of expertise within the country, aligned with the global service lines sourcing strategy_

**Required Technical and Professional Expertise**
- 8 years or more exposure in large IT consulting and implementation engagements.
- Exposure in business P&L for at least 5 years
- Larger revenue responsibility combined with gross profit responsibility through delivering resilience consulting services.
- Thought capital level expertise in resiliency related issues, impacts, trends, and emerging practices.
- Proven track record in developing strong client relationships with a focus on the executive levels.
- Strong communication skills including extensive experience communicating with executive levels.
- Demonstrated business acumen including negotiation skills and contract/profit management.
- Exceptional presentation skills with demonstrated executive engagement and proven ability to present strategic information to, and drive change across a broad range of business departments.

**Preferred Technical and Professional Experience**
- Knowledge of Service Management, Operational Readiness, Operating Model Assessment, Design, Governance, IT Services Management, Process and Tools
- Familiar with systems integration/system and process management
- Knowledge of industry-leading and accepted solutions, as well as Kyndryl software and hardware solutions
- Experience in Multi-Cloud platforms, Security and Resiliency, Network Enterprise and/or 5G, Application an

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